PM Busperson

Crescent Hotels & Resorts; Newark (NJ); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a hotel service assistant to set up and clear tables, stock service stations, and assist food servers to ensure guest satisfaction. The role requires clear English communication, a team‑oriented attitude, and the ability to lift up to 50 lbs.

You will be responsible for stocking silverware, linens, condiments and assisting in serving beverages and bread items, while maintaining clean workstations and following hotel procedures.

Qualifications

• This role requires clear English communication and a customer‑oriented demeanor.
• Candidates should be willing to pitch in and help coworkers as a team.
• Experience with proper table settings and serviceware is preferred.

Responsibilities

• Set up and clear tables and reset service stations for each shift.
• Stock service areas with silverware, linens, and condiments.
• Serve beverages, breads and butter and replenish as needed.
• Transport dirty tableware to the dishwashing area for cleaning.
• Adhere to attendance rules and be available to work regularly.

Skills

English communication

Team player

Professional appearance

Guest interaction

Physical stamina

Job description

JOB OVERVIEW:

Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

• 1. Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all serviceware as prescribed.


• 2. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.


• 3. Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.


• 4. Transport all dirty tableware from dining room to dishwashing area for proper cleaning.


• 5. Comply with attendance rules and be available to work on a regular basis.


• 6. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to \"pitch-in\" and help co- workers with their job duties and be a team player. Knowledge of the appropriate table settings and serviceware. Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room. Ability to move or push goods on a hand cart/truck weighing a maximum of 150 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an \"at will\" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.