BPO Insurance Licensing Director

Mass Markets; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, and vision coverage

Retirement savings programs

Casual dress code

Job summary

Mass Markets in Dallas, Texas is seeking a BPO Insurance Licensing Director to manage licensing and registration for insurance professionals. This role involves ensuring compliance with regulations and supporting agents in obtaining licenses.

The ideal candidate will have over eight years of related experience, a preferred Bachelor's degree, and strong communication skills. A competitive benefits package, including medical coverage and paid time off, is offered.

Qualifications

• Minimum eight years of securities, insurance, or related work experience.
• In-depth knowledge of large-scale licensing requirements.
• Professional designation (CPCU, CIC, AAI, CISR) preferred.

Responsibilities

• Assist agents in obtaining and renewing insurance licenses.
• Communicate requirements with internal teams.
• Coordinate with state regulators on status and specific requirements.
• Manage terminations and renewal registrations within deadlines.

Skills

Strong verbal and written communication skills

Ability to analyze information

Proficiency with Microsoft Office

Team player with attention to detail

Education

Bachelor’s degree preferred

High school diploma or equivalent

Job description

Position Overview

MCI is a leading tech‑enabled business services company operating globally, providing Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions. We are looking for a BPO Insurance Licensing Director to manage Property and Casualty licensing and registration for our insurance professional workforce.

Position Responsibilities

In this role you will be the primary point of contact for clients, MCI operations, and shared services, ensuring compliance with federal and state regulations and maintaining licensing integrity:

• Assist agents in obtaining and renewing insurance licenses
• Communicate requirements with internal teams and follow up as needed
• Verify fingerprints, applications, and fee waivers
• Coordinate with state regulators on status and specific requirements
• Manage terminations and renewal registrations within prescribed timelines
• Validate data across systems for representatives, advisors, and employees
• Support onboarding of newly registered agents and answer related queries
• Perform any other related duties as assigned

Candidate Qualifications

We seek highly motivated, organized professionals who thrive under pressure:

• Bachelor’s degree preferred; high school diploma or equivalent plus significant experience otherwise acceptable
• Minimum eight years of securities, insurance, or related work experience
• In-depth knowledge of large‑scale licensing requirements
• Professional designation (CPCU, CIC, AAI, CISR) preferred
• Strong verbal and written communication skills
• Ability to analyze information, prioritize tasks, and meet deadlines
• Proficiency with Microsoft Office (Outlook, Excel, etc.)
• Team player with a high concentration on detail and problem resolution

Compensation and Benefits

Starting compensation is based on experience. We offer a competitive benefits package that grows with you over time:

• Paid Time Off and public holidays
• Incentives and rewards – daily, weekly, and monthly contests
• Medical, dental, and vision coverage for full‑time employees after 60 days (MEC plans after 30 days)
• Retirement savings programs where available
• Disability and life insurance options
• Supplemental accident and critical illness coverage
• Paid training and career growth opportunities
• Casual dress code and a collaborative work environment

Physical Requirements

Work is primarily sedentary in a professional office environment, involving prolonged computer and telephone use. The role may require standing, walking, reaching, and lifting up to 40 pounds.

Conditions of Employment

All hiring decisions are the result of fair evaluation processes and are not based on any protected characteristic. The following conditions are required for employment:

• Authorization to work in the country of assignment
• Submission to a Level II background/ security investigation with fingerprint (results contingent on offer)
• Submission to drug screening (results contingent on offer)

Reasonable Accommodation

MCI complies with the Americans with Disabilities Act (ADA) and will provide reasonable accommodations for qualified applicants and employees with disabilities unless undue hardship results.

Equal Opportunity Employer

MCI is an equal opportunity employer committed to a work environment free from discrimination. We make hiring decisions based solely on merit and qualifications, in accordance with all applicable laws.