Remote Licensed Property & Casualty Insurance Agent

MCI; Kentucky; Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Casual Dress Code

Career Growth Opportunities

Job summary

A leading BPO company is seeking a Remote Licensed Property & Casualty Insurance Agent to provide customer service and sales support. The ideal candidate will have excellent communication skills and a customer service orientation. This role offers paid training, flexible schedules, and comprehensive health benefits after 60 days of employment.

Qualifications

• Must be 18 years of age or older.
• Ability to type 20+ words a minute.
• Excellent written and oral communication skills.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Answer customer questions and sell appropriate products.
• Utilize systems for account management tasks.

Skills

Excellent organizational skills

Customer service oriented

Strong team orientation

Conflict resolution

Problem-solving ability

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Remote Licensed Property & Casualty Insurance Agent

Join to apply for the Remote Licensed Property & Casualty Insurance Agent role at MCI

Remote Work-at-Home
Full-Time
Hourly + Bonus
REMOTE REPRESENTATIVE Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises
No Resume Required, Phone Interview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full life-cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs.

This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer orders in appropriate systems
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

What You Can Expect from MCI
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same – rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

Compensation & Benefits That Fit Your Life

• Paid Time Off Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings Secure your future with retirement savings programs, where available.
• Disability Insurance Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance Access life insurance options to safeguard your loved ones.
• Supplemental Insurance Accident and critical illness insurance
• Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code Be comfortable while you work.

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal employment opportunities.