BPO Insurance Licensing Director

Valor Intelligent Processing, LLC; Dallas (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a BPO Insurance Licensing Director to lead the licensing process for insurance professionals. This role is pivotal in ensuring compliance with regulatory requirements and managing the onboarding of agents. You will work closely with specialists and internal teams to facilitate licensing and maintain high standards of accuracy and organization. If you are a motivated individual with a strong work ethic and a passion for compliance, this opportunity offers a rewarding career path in a supportive environment that values your contributions and fosters professional growth.

Benefits

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Qualifications

• 8+ years of experience in securities or insurance management.
• High-level knowledge of licensing requirements and processes.

Responsibilities

• Oversee licensing requirements for new and existing agents.
• Ensure compliance with federal and state regulations.

Skills

Project Management

Communication Skills

Analytical Skills

Attention to Detail

Teamwork

Education

Bachelor’s Degree

High School Diploma or Equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an experienced BPO Insurance Licensing Director to support Property and Casualty business process outsourcing accounts. In this role, your primary responsibility will be working with licensing specialists in managing the licensing and registration of new and existing insurance professionals.

In this role, you will oversee representative terminations, exam windows, insurance appointments and processing maintenance requests for existing agents. The duties required include ensuring compliance with federal and state regulatory agencies. In addition, candidates for this role should be highly organized, display a high degree of ownership, and possess a strong work ethic.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Licensing directors oversee the P&C licensing requirements and maintenance of new and existing agents. In this role, you will be the primary point of contact for the client, the MCI operations, and the shared services team.

Key Responsibilities:

• Work with specialists and managers to assist agents in obtaining their insurance licenses.
• Communicate requirements with internal teams and follow up when necessary.
• Ensure fingerprint requirements are followed.
• Verify applicants' forms are completed accurately.
• When needed, communicate with state regulators to inquire about state-specific requirements and/or the status of state registrations.
• Manage licensing fees and ensure waiver processes are followed correctly.
• Ensure the processing and completion of registered individuals' terminations are done on time.
• Assist specialists and managers in ensuring appropriate exams are taken, and the results are recorded.
• Verify data in various computer systems for representatives, advisors, and employees, including change requests for addresses, contracts, etc. up to date.
• Ensure annual renewal and terminations of registration are in compliance.
• Answer securities and advisory questions from advisors, support staff, and employees.
• Manage the onboarding of registered employees.
• All other duties as assigned.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree is preferred; a high school diploma (or equivalent) in combination with significant experience will be considered in lieu of a degree. A minimum of a high school diploma or equivalent is required.
• 8 years of securities, insurance, or other related work experience.
• High-level knowledge and experience in the management of large-scale licensing requirements.
• Professional designation (CPCU/CIC/AAI/CISR) preferred.
• Able to analyze information and determine appropriate action.
• Work under pressure and meet deadlines.
• Skilled in effective verbal and written communications.
• Ability to be at work on a regular and predictable basis.
• Effectively communicate courteously and professionally with customers, co-workers, and various business contacts in person, via telephone, and/or by email.
• Function as a team player.
• Able to maintain high concentration and focus.
• Ability to organize, prioritize, and handle multiple tasks.
• Advanced attention to detail.
• Ability to resolve problems and make rule-based decisions.
• Skill in operating personal computers and various software packages (i.e., Microsoft Office, Outlook, Excel, etc.).

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life: MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.