(BPC) Medical Back Office Team Leader- FLOAT

Priority Dispatch Corp.; Berea (KY); On-site; USD 43,095,000 - 47,664,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

4 weeks PTO

401(k) with employer match

Paid holidays

Job summary

White House Clinics is seeking a Team Leader to supervise on-site departmental functions, coach staff, and improve patient care flow. The role supports CMA/RN teams within a busy primary care setting, coordinating between departments and ensuring policy adherence.

Responsibilities include staff coaching, daily workflow monitoring, timecard approvals, and regular meetings to share information and drive service quality. Strong communication and organizational skills are essential.

Qualifications

• Minimum Education: Completion of an accredited program for medical assisting or nursing.
• Minimum Work Experience: Minimum 1 year medical office experience preferred.
• Required License: Current Kentucky Nursing license or Certification/Registration for medical assisting. American Heart Association Basic Life Support Certification.

Responsibilities

• Establish the patient as the priority and focus work around the customer service experience.
• Supervise daily functions of the team, ensuring appropriate protocols and policies are followed.
• Monitor daily workflow for efficiency and reassign staff as needed.
• Approve daily timecards and ensure timely hours and meals.
• Develop staff through coaching and training activities; complete evaluations.
• Lead team meetings and trainings; communicate organizational information.
• Triage patient complaints and route to appropriate level.
• Maintain patient data and assist with examinations and procedures.

Education

Minimum Education: Completion of an accredited program for medical assisting or nursing

Job description

At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.White House Clinics employees enjoy a competitive wage and robust benefit package including:Employer Paid Health, Life & Disability Insurance4 Weeks of PTORetirement Plan with up to 4% Employer Match8 Paid HolidaysAnd More!Many employees work alternative work schedules which allow them a day off during the week.At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care.TEAM LEADER PRIMARY FUNCTIONThe Team Leader serves as the on-site departmental supervisor, monitoring daily functions of their team to ensure optimal workflow. The Team Leader reports up to the Service Line Manager as necessary and serves as an intermediary between departments to build relationships, develop teams, and solve problems to better serve patients. This description is an addendum to core position of the team leader and describes only the specific leadership responsibilities of the team leader.CMA/RNs are member of a primary care team responsible for the care and treatment of patients in a medical office by assisting medical providers utilizing both assessment and technical skills. CMA/RNs ensure efficient patient flow in rooming/triaging patients, completing orders and answering patient questions, often acting as a liaison on behalf of our patients to provide high quality healthcare.PRINCIPLE TEAM LEADER DUTIESEstablish the patient as the priority and focus work around the customer service experience, for themselves as well as for the team.Supervise daily functions of the team, ensuring appropriate protocols and policies are followed.Monitor daily workflow for efficiency.Reassign staff as needed or indicated by the Manager.Ensure all departmental logs are completed appropriately and completely.Approve daily timecards, ensure team members arrive on time and take appropriate meal and break periods.Develop staff through coaching and training activities on a regular basis.Complete evaluations for staff on team.Build relationships amongst organizational team leaders and colleagues to improve interoffice communications and develop teamwork capabilities.Collaborate through face to face and virtual interactions with, providers and other department team leaders to solve issues that may present throughout the course of the day.Participate in monthly clinic team leader meetings to identify workflow issues and troubleshoot potential solutions to present to management team.Triage patient complaints/issues and solve as able. Route complicated issues to the next level of management or appropriate department as needed.Share appropriate and pertinent information with team in timely manner.Attend monthly and quarterly meetings to obtain organizational informational.Lead monthly team meeting to share organizational information and deliver quarterly team trainings.PRINCIPLE CMA DUTIESMaintain records of vital statistics and other pertinent patient data including medical and social histories.Prepare patients for and assist with examinations.Conduct specified laboratory tests. Collect lab specimens, including blood, urine, stool, sputum, mucous, and skin sources.Administer injections and medications, dress wounds and incisions, interpret physicians’ instructions to patients, assist with emergency and minor surgery, and perform related tasks as directed.Clean and sterilize instruments and equipment, and maintain stock of supplies and medications.Record and develop electrocardiograms.Relay messages to providers, assist providers with prescription requests, phone in prescriptions to the appropriate pharmacy once ordered and instructed to by a provider.Complete other duties within the scope of practices as assigned by the provider and/or supervisor.ACCOUNTABILITYReports to the Clinical Manager.SUPERVISION EXERCISEDSupervises departmental support team.TRAVEL REQUIREMENTSRegular travel is not a requirement for this position. Employees may be requested to provide coverage for another clinic on occasion.TYPICAL WORKING CONDITIONSMedical office environment with frequent contact with staff and the public. Frequently exposed to blood, toxic or caustic chemicals. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment. Position may involve dealing with angry or upset people. Work may be stressful at times.WORK HOURS37.5 hours, subject to labor and wage laws.SALARYStarting at $15.04 per hour, based on experience.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age or disability. The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.JOB REQUIREMENTSMinimum Education: Completion of an accredited program for medical assisting or nursing.Minimum Work Experience: Minimum 1 year medical office experience preferred.Required License: Current Kentucky Nursing license or Certification/Registration for medical assisting. American Heart Association Basic Life Support Certification.QualificationsSuccessful applicants will be mature and well organized with pleasant personality and speaking voice. Knowledge of medical office procedures, basic computer skills, and patient flow in a primary care setting is preferred. Position requires skills in verbal and written communication, multi-tasking as well as proficiency in time management and organizational skills. Preference will be given to candidates with previous medical office experience. Medical assistants must hold a certification or registration that is recognized by a certifying board of their field such as American Association of Medical Assistants (AAMA) or American Medical Technologist (AMT). Employee is responsible for maintaining requirements of certification and providing evidence of this to the organization as requested.