Box Truck Driver (Production Assistant)

The Salvation Army; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading non-profit organization in Wilmington is seeking a Production Assistant. The role involves driving routes for pickups and drop-offs of donations, ensuring the security and safe operation of the vehicle, and assisting Thrift Store personnel. Ideal candidates must have effective communication and customer service skills, a valid driver's license, and the ability to plan routes. This position supports work therapy programs and fosters professional conduct and work habits.

Qualifications

• Must be able to communicate effectively.
• Valid driver’s license and acceptable DMV record. Must pass a driving test.
• Must be able to read maps and plan daily routes.
• Experience using GPS devices or tablets for routing.
• Excellent customer service and professional appearance.
• Medical card may be required depending on city/state.
• DOT Physical may be required.

Responsibilities

• Complete driving routes for pickup and drop-off of donations.
• Ensure vehicle security and safe operation; report incidents promptly.
• Assist Thrift Store personnel in placing items properly in the store.
• Keep truck cab/box clean and remove personal items daily.
• Plan daily routing and complete scheduled calls and boxes.
• Assist Thrift Store personnel with item placement and delivery.
• Supervise the Truck Helper in line with rehabilitation program goals.
• Support the work therapy component by modeling professional conduct and work habits.
• Maintain complete records and adhere to communications procedures.

Skills

Effective communication

Customer service skills

Route planning

GPS/iPad usage

Customer service

Tools

iPad with GPS

Job description

Function

The Production Assistant will complete driving routes for pickup and/or drop off of donations at the warehouse, assigned donation boxes, and donor homes.

Duties and Responsibilities

• Responsible for the security and safe operation of the vehicle and other assigned equipment. Promptly report to immediate supervisor all accidents involving the truck, personal injury, or property damage and complete all necessary paperwork.
• Perform daily walk around inspection of the vehicle, checking air, water, oil and other items to maintain equipment in good operating condition. Report any problems immediately to the supervisor.
• Ensure the truck cab and box are clean and personal items are removed daily.
• Plan daily routing based on pick-ups assigned and make all scheduled calls, including boxes.
• You are a personal representative of The Salvation Army.
  • You must ensure that all customers are treated courteously, donations are accepted or refused appropriately, and the “Manual for Production Assistants” is strictly followed. Any problem in pickups should be reported immediately to the dispatcher.
  • You must maintain a professional appearance in compliance with the company dress code.
• Maintain complete and accurate records.
• Must adhere to communication procedures.
• Responsible for loading and unloading of truck assigned and others as requested. Take proper care to secure and safely handle goods and materials during loading and unloading. Blankets, ropes, etc., are to be used to:
• Avoid excessive movement of material during transit.
• Avoid breakage, scratching, or other damage.
• Make optimum use of available space.
• Provide assistance to Thrift Store personnel when delivering items to ensure proper placement and location within the store (e.g. hampers to processing area, furniture placed properly on sales floor, removal of trash, etc.).
• Instruct and supervise the Truck Helper, keeping in mind that the Truck Helper is in a rehabilitation program and that good habits are taught by example as well as instruction.
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing beneficiaries with an example of professional conduct and work habits.

Adult Rehabilitation Centers JOB DESCRIPTION

Production Assistant (non‑CDL): rev 10.12.232

• Other duties as assigned by immediate supervisor and/or Administrator.

Qualifications

• Must be able to communicate effectively.
• Valid driver’s license for assigned vehicles and an acceptable DMV record. Must pass a driving test.
• Must be able to read maps and plan and prioritize daily route coverage.
• Must be able to use an iPad with GPS, texting, and truck inspection report.
• Must have good communication and customer service skills.
• Medical card required depending on city and/or state requirement.
• Passing a DOT Physical is a requirement of the job, and failure to do so could result in immediate termination of employment.

About The Salvation Army Wilmington ARC

For more than 100 years, The Salvation Army has operated rehabilitation facilities across the country that provide help and hope to individuals with a variety of problems, including issues relating to substance abuse. Our charitable residential programs offer spiritual, emotional, and social assistance in an environment designed to help participants live healthy, fulfilling lives.