Box Office Supervisor — Tickets, Events & Team Lead

asmglobal; Wichita (KS); On-site; USD 21,000 - 30,000; Part time

Job summary

Legends Global in Wichita, KS is seeking a part-time box office supervisor to staff the INTRUST Bank Arena and other Legends venues. You will train, plan, assign, and direct the work of ticketing specialists, organize event information, and ensure accurate transactions during events.

Open venues, serve as manager on duty, reconcile cash, and provide top-notch customer service, handling inquiries by phone, email and web forms while collaborating with box office management.

Qualifications

• High school diploma or GED required; some college preferred.
• Box office experience desired.
• Two to five years of professional work experience.
• Supervisory and cash-handling experience.
• Ability to read, write and speak English.

Responsibilities

• Organize communication and event information for multiple venues to inform ticket specialists and phone operators of needed information to effectively make ticketing transactions.
• Manage ticket requests for employee club orders, group orders, donations, employee comps, and marketing trade/comp.
• Open INTRUST Bank Arena and Orpheum box office during scheduled business hours.
• Serve as manager on duty for box office during events at the Orpheum.
• Reconcile all ticketing transactions for multiple venues on a daily basis, including daily cash deposits and vault reconciliation.
• Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions.
• Must effectively provide customer service to deal with box office questions independent from box office management.
• Ability to work independently and as part of a team.
• Regular attendance is an essential job function.
• Position requires the ability to work at all local Legends Global venues in Wichita and Andover.
• Other duties as assigned.

Skills

Customer service

Problem solving

Communication

Cash handling

Ticketing system

Microsoft Office

Education

High School Diploma or GED

Tools

Ticketing system

Microsoft Office

Excel

Job description

Legends Global in Wichita, KS is seeking a part-time box office supervisor to staff the INTRUST Bank Arena and other Legends venues. You will train, plan, assign, and direct the work of ticketing specialists, organize event information, and ensure accurate transactions during events.

Open venues, serve as manager on duty, reconcile cash, and provide top-notch customer service, handling inquiries by phone, email and web forms while collaborating with box office management.