Box Office Supervisor | Part-Time | Palm Springs Plaza Theatre

Oak View Group; Palm Springs (CA); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) Matching

Job summary

Oak View Group's Palm Springs venue seeks a Box Office Supervisor to ensure smooth event operations and VIP entrance ticketing while delivering top-tier customer service.

The role pays $22.00–$24.00 per hour for a part-time schedule, with benefits including a 401(k) Savings Plan and 401(k) Matching. Evening, weekend, and holiday availability is required.

Qualifications

• 2–3 years in an office setting; supervisory experience preferred.
• High school diploma or GED required.
• Ability to work evenings, weekends, and holidays; handle money accurately.
• Strong customer service and problem-solving skills.

Responsibilities

• Overseeing the Box Office during events to ensure high customer service
• Work with Ticketmaster Archtics to resolve ticketing issues
• Assist VIP entrances to prevent ticketing problems for VIPs
• Process orders via Ticketmaster Archtics
• Address customer issues at the box office or VIP entrances

Skills

Supervisory experience

Customer service

Communication

Cash handling

Education

High school diploma or GED

Tools

Ticketmaster Archtics

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Box Office Supervisors assist in the operation of the box office, implementing and following procedures, and overseeing the box office and/or the VIP entrances.

This role will pay an hourly rate of $22.00 - $24.00.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 31, 2026.

About The Venue

The Historic Palm Springs Plaza Theatre, located in the heart of Downtown Palm Springs, California, reopened on December 1, 2025, after a $34 million restoration. The theater hosts 120+ events per year, including hosting the Palm Springs International Film Festival, Palm Springs Symphony, Palm Springs Gay Men’s Chorus, Modern Men: Coachella Valley Men’s Chorus, Palm Springs Pops Orchestra, Modernism Week, Palm Springs Jazz Festival, and many national touring acts. The theater capacity is 700 seats.

Responsibilities

• Overseeing the Box Office during events to ensure the Ticketing Representatives are providing top-notch customer service
• Working with Ticketmaster Archtics to solve customer ticketing issues
• Working VIP entrances during events to ensure there are no ticketing issues for VIP customers
• Processing orders via Ticketmaster Archtics
• Dealing with customer issues either at the box office or VIP entrances

Qualifications

• 2 ‐ 3 years of experience in an office setting or similar. Supervisory experience is preferred.
• High school diploma or GED
• Ability to perform effectively under stressful situations
• Ability to define, analyze, and solve problems
• Ability to coordinate box office procedures with other staff
• Ability to work variable hours, including evenings, weekends, and holidays
• Ability to communicate effectively both verbally and in writing
• Ability to safely and accurately handle and account for large sums of money
• Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
• Ability to maintain an effective working relationship with other staff, event promoters, and the general public
• Proficient in operating modern office equipment, including computers

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.