Box Office Supervisor | Mesa Convention Center

ASM Global LLC.; Legends (SC); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Legends Global’s Mesa Convention Center is seeking a Box Office Supervisor to oversee daily box office operations and supervise ticket-selling staff.

You will coordinate event and ticketing information, ensure accurate cash handling and sales reporting, assist patrons, and maintain efficient box office procedures.

The ideal candidate is customer-focused, organized, and comfortable leading a team in a fast-paced live-events environment while delivering exceptional guest service.

Qualifications

• High school diploma or GED or equivalent
• 1–3 months related experience or training
• Box office or guest services background preferred
• Knowledge of supervisory principles and practices; ability to coordinate staff
• Ability to count money and make change accurately
• Ability to input data into a computer to record sales transactions
• Good communications skills; reads and interprets information
• Capable of working independently and as part of a team

Responsibilities

• Supervises, trains, and guides ticket sellers in proper selling procedures.
• Updates and coordinates all event information for ticket sellers.
• Opens or closes the ticket window as required.
• Dispenses tickets accurately and handles payments.
• Maintains daily ticket sales records and cash balances.
• Balances sales and change bank; submits cash for audit.
• Handles Will-Call and reservations by phone or mail as assigned.
• Provides excellent customer service and answers questions about prices, seating, and events.

Skills

Supervisory skills

Money handling

Data entry

Customer service

Communication

Problem solving

Team leadership

Public relations

Education

High school diploma or GED

Tools

Ticketing software

Cash handling equipment

Job description

POSITION: Box Office Supervisor LOCATION: Mesa Convention Center | Mesa, AZ

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

ABOUT MESA CONVENTION CENTER

Located in downtown Mesa, Arizona, Mesa Convention Center is the largest event venue in the East Valley. The venue features nearly 40,000 square feet of flexible meeting and exhibit space, 26 breakout rooms, 40,000 square feet of outdoor function space, and an outdoor amphitheater with capacity for up to 5,000 guests. From conferences and trade shows to community gatherings, festivals, and live entertainment, Mesa Convention Center provides a versatile setting for memorable events and experiences.

ABOUT THE ROLE

The Box Office Supervisor plays a key role in delivering exceptional guest experiences at Mesa Convention Center by overseeing daily box office operations and supervising ticket-selling staff. This position is responsible for coordinating event and ticketing information, ensuring accurate cash handling and sales reporting, assisting patrons with ticket purchases and inquiries, and maintaining efficient box office procedures. The ideal candidate is customer-focused, organized, and comfortable leading a team in a fast-paced live events environment while ensuring a high level of service for guests attending conventions, entertainment events, and community gatherings.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Supervises, instructs, and trains ticket sellers in proper selling procedures.
• Updates and coordinates all event information for ticket sellers.
• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report.
• Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by Manager.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events.
• Gives information concerning coming attractions.
• Files various records and reports.
• Performs related clerical work as assigned.

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

• Education and/or Experience High school diploma or general education degree (GED)
• Or 1 to 3 months related experience and/or training
• Or equivalent combination of education and experience
• Box office or guest services background preferred
• Skills and Abilities Knowledge of supervisory principles and practices; ability to coordinate staff
• Ability to count money, make change accurately
• Ability to input data into a computer to record sales transactions
• Good communications skills.
• Listens and gets clarification; Responds well to questions.
• Able to read and interpret written information.
• Good problem-solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations

WORK ENVIRONMENT & TRAVEL

This role is based on site in Mesa, AZ.

You may be required to work a non traditional schedule including nights, weekends, and holidays.

At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

COMPENSATION

Legends Global offers a competitive hourly rate for this opportunity.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.