Box Office Supervisor - Full-time (The LINQ LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is looking for a Box Office Supervisor in Las Vegas. This role involves supervising Box Office operations, training staff, managing ticket sales, and ensuring a top-notch guest experience. Candidates should have strong decision-making skills, attention to detail, and a high school diploma or equivalent, along with relevant experience in ticketing and customer service.

Qualifications

• Experience in Box Office operations preferred.
• Strong customer service background.
• Ability to lift up to 30 lbs.

Responsibilities

• Supervise and train Box Office Sellers.
• Handle guest complaints and resolve ticket issues.
• Maintain seat inventory management.

Skills

Decision Making

Multitasking

Attention to Detail

Strong Work Ethic

Education

High School Diploma or Equivalent

Tools

Ticketmaster's Archtics Ticketing System

Microsoft Excel

Job description

JOB SUMMARY:

A Box Office Supervisor will maintain the consistency and supervision of various shifts, and assist Manager/Assistant Manager with any day-to-day activities. Will instruct and train new hires for the Box Office while assisting in implementing new information and training to existing sellers as needed or required by Box Office Manager/Asst. Manager. Can also process refunds, handle guest situations, and have all the knowledge available for the agents as it is needed at any given time. Box Office Supervisor will effectively impact ticket sales growth for all CET shows and entertainment venues by offering the bet guest experience. Box office Supervisor will coach sellers and inspire growth.

ESSENTIAL JOB FUNCTIONS:

• Responsible for VIP and Executive ticketing at the direction of the Box Office Manager/Asst. Manager
• Responsible for seat inventory management as directed by the Box Office Manager
• Ensure smooth and efficient ticket operation and provide work direction and motivation to employees.
• Responsible for all Box Office locations and Theater operations in absence of the Box Office Manager/Asst. Manager.
• Review guest complaints and take appropriate action where necessary.
• Supervision and training of new and existing Box Office Sellers.
• Assists with implementation of departmental policies and special projects.
• Accuracy in all job-related duties.
• Submitting new events for on-sale, responsible for all steps in the process of a new on-sale, including placing holds, checking for accuracy, communicating new event info to staff and other properties.
• Responsible for Seller Attendance
• Responsible for High Level Financial Reporting for Settlements
• Troubleshooting various night of show issues such as tickets not scanning, transfer and exchange account issues, fraudulent tickets, etc.
• Attending employee engagement meetings. Implementing various activities, procedures, and outings to boost ticket seller general morale and happiness.

QUALIFICATIONS:

• Ability to make decisions, multitask, prioritize, and work closely with others
• Experience with Ticketmaster's Archtics Ticketing System Preferred
• Experience working show days in a Box Office,
• Above average knowledge of Microsoft Excel
• Extremely close attention to detail
• Strong work ethic and desire to exceed expectations and continue to grow career in the industry

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or Equivalent.
• Previous sales & customer service experience preferred.
• Previous ticketing experience preferred

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Lifting, up to 30 lbs.
• Lifting and Setting up stanchions as needed.
• Will stand, walk, climb/balance, stoop/kneel/crouch/crawl
• The noise level occasionally will be very loud

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.