Box Office Staff - AEG Presents Great Lakes

Aegworldwide; Cleveland (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as a Box Office Attendant, where you'll play a vital role in enhancing guest experiences at events. You'll be responsible for processing ticket orders, providing excellent customer service, and ensuring a welcoming atmosphere. This part-time position offers flexibility, allowing you to work evenings and weekends while being part of a diverse team dedicated to delivering memorable moments. If you're passionate about live entertainment and enjoy engaging with people, this is the perfect opportunity for you to shine in a dynamic environment.

Qualifications

• 1+ years of experience in a customer service role.
• High School Diploma or equivalent required.

Responsibilities

• Process ticket orders and collect payments from guests.
• Provide information and assist customers with ticket options.
• Maintain cleanliness and contribute to a positive work environment.

Skills

Customer Service

Communication Skills

Basic Math Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

Box Office Staff - AEG Presents Great Lakes

Midwest Southwest

Cleveland, OH

Guest Services

Part Time

AEGLV8175

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary
The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collect payments.

Essential Functions

1. Accurately and efficiently processes orders for and collects payments from guests.
2. Follow cash handling and inventory procedures to ensure security of assets and inventory.
3. Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions, and processing requests.
4. Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
5. Provide upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
6. Contribute to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Required Qualifications

1. A minimum education level of: High School Diploma or its equivalency
2. A minimum of 1+ years of related work experience
3. Must be able to work independently and in a team setting
4. Good communication skills to effectively communicate with customers and co-workers
5. Basic Math skills
6. Must be responsible and professional
7. Demonstrated ability to work in a fast-paced environment
8. Available to work flexible hours, including nights and weekends

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.