Box Office Representative - Borgata

MGM Resorts International; Atlantic City, Northern (NJ, KY); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Wellness incentive programs

Employee dining discounts

Free meals in employee dining room

Free parking on and off shift

Professional development programs

Volunteer opportunities

Job summary

MGM Resorts International is seeking a part-time Box Office Representative at Borgata in Atlantic City. You will engage guests, sell tickets for shows, events, and attractions, and handle will-call orders with accuracy and courtesy.

You will balance cash, process payments, and provide knowledgeable answers about facilities. This role requires flexiblity including weekends and holidays, with strong customer service focus and cash-handling experience.

Qualifications

• 6+ months of customer service and cash handling experience preferred.

Responsibilities

• Sell tickets, upsell and process ticket orders for shows, events, and attractions.
• Perform ticket verification prior to entry to exhibits and events.
• Answer guest questions and provide information about facilities and services.
• Resolve guest complaints within scope of authority.
• Balance cash drawer and process payments with multiple tender types.
• Operate ticketing systems and answer multi-line phones with proper etiquette.

Skills

Customer service

Cash handling

Ticket sales

Guest service

Multitasking

Tools

POS system

Ticketing software

Job description

## Box Office Representative - BorgataApply: Property - Borgata: Part time: Posted Today: 279499Atlantic City, New JerseyThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** Are you ready to be part of the excitement and deliver unforgettable experiences? As a Box Office Representative, you will engage directly with guests, facilitating ticket sales for a wide range of thrilling shows, events, exhibits, and attractions across our properties. Your commitment to exceptional guest service will not only exceed expectations but also create lasting impressions, all while mastering cash handling and service recovery. Join us and play a key role in bringing smiles to our guests' faces!**THE DAY-TO-DAY:*** Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests* Perform ticket verification prior to entry into exhibit and events* Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services* Resolve guest complaints within the scope of authority* Utilize and balance a cash drawer and ticket sales with various tender types* Interpret and operate numerous computer and ticketing systems with accuracy* Answer multi-line telephones using proper etiquette**THE IDEAL CANDIDATE:*** Work varied shifts, to include weekends and holidays* 6+ Months of Prior Relevant Customer service and cash handling Experience Preferred**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free meals in our employee dining room* Free parking on and off shift* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11975**Pay Rate:**The rate for this role is:$16.00This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**? Apply today!