Box Office Manager

Legends Global; Tysons (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free employee parking

Tickets to shows

Job summary

Legends Global in Tysons, Virginia is searching for a Box Office Manager to oversee ticket sales operations for events utilizing the Ticketmaster platform. The role requires strong supervisory skills, excellent customer service, and coordination with various departments.

Responsibilities include managing staff, maintaining ticket inventory, and providing exceptional service to patrons. A high school diploma and relevant experience are necessary. The position offers competitive compensation and benefits.

Qualifications

• Experience in accounting and customer service essential.
• Supervisory experience desired.
• Box office experience in a similar environment strongly preferred.

Responsibilities

• Independently build shows and events using Ticketmaster.
• Supervise and schedule ticket sellers.
• Maintain accurate ticket inventory and reconciliation.

Skills

Excellent communication

Problem solving

Organizational skills

Customer service

Knowledge of ticket selling

Education

High school diploma or GED

1 to 2 years related experience

Tools

Ticketmaster platform

Excel

Job description

## Box Office ManagerApplylocations: Tysons, VAtime type: Full timeposted on: Posted Todayjob requisition id: R100123616**Essential Duties and Responsibilities*** Independently build shows and secondary add-on events utilizing Ticketmaster platform for high volume venue.* Forecasting show labor and communicating with other departments accordingly.* Update weekly calendar and trackers within Excel following weekly deadlines.* Prepares or assist with preparation of a daily report of business transactions.* Supervises and schedules ticket sellers and completes weekly payroll.* Processes group sales orders and complimentary ticket requests.* Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner.* Maintains communication with ticket company representatives for updates and/or revisions in computer operations.* Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.* Assists with preparation of the final Box Office statement for settlement of each event.* Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.* Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.* Maintains and reconciles accurate count of tickets sold, money received from ticket sellers and change banks.* Opens and or closes ticket window as required.* Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.* Called upon to manage night of show seat relocations, coordinating with operations and house managers.* Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.* Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.* Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.**Supervisory Responsibilities**Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.**Qualifications**To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Education and/or Experience*** High school diploma or general education degree (GED)* 1 to 2 years related experience required* Or equivalent combination of education and experience* Ticketmaster platform experience required, with Archtics preferred* Experience in accounting and customer service essential* Box office experience in a similar environment strongly preferred* Supervisory experience desired**Skills and Abilities*** Excellent communication, problem solving and organizational skills required* Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation* Knowledge of supervisory principles and practices* Ability to coordinate and schedule staff* Excellent good customer service and public relations skills* Demonstrated knowledge of ticket selling/box office operations* Ability to count money, make change accurately* Experience with spreadsheets and computerized ticket systems desirable.**COMPENSATION**Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.**WORKING CONDITIONS**Location: on-siteNights, weekends and holidays**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**NOTE:**The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.*Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.*Free employee parking and tickets to shows.