Box Office Clerk (Part-Time) – Ticketing & Guest Service

City of Lakeland, Civil Service; Florida; Sur place; USD 17 000 - 21 000; Temps partiel

Résumé du poste

The City of Lakeland, Civil Service is seeking a part-time, temporary Box Office Associate for the RP Funding Center. The role involves selling tickets to the public, relaying facility information, and handling clerical duties related to box office operations.

This position emphasizes cash handling, customer interactions, and accurate processing of tickets and receipts while maintaining a clean lobby and complying with city guidelines. Training may be required, and overtime could occur as needed.

Qualifications

• Must be 18 years of age or older.
• May be required to possess a valid driver’s license.
• Must maintain a valid telephone number.

Responsabilités

• Handles money and disperses receipts.
• Operates the box office ticketing system to sell tickets, process credit payments, and accurately disperse receipts.
• Completes reports, fulfills will-call orders, verifies customer identity, prints physical tickets, and troubleshoots mobile or digital scanning issues.
• Greets the general public, answers incoming phone inquiries, and relays facility information, seating layouts, pricing, and venue policies.
• Establishes and maintains effective working relationships with other employees and the General public.
• Keeps the work and lobby area clean and maintains general order over the facility.
• May be required to participate in and/or facilitate training to support departmental or City initiatives and requirements.
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.
• Position designated as Mission Critical.

Connaissances

Customer service

Cash handling

Communicate clearly

Outils

Box office software

Description du poste

The City of Lakeland, Civil Service is seeking a part-time, temporary Box Office Associate for the RP Funding Center. The role involves selling tickets to the public, relaying facility information, and handling clerical duties related to box office operations.

This position emphasizes cash handling, customer interactions, and accurate processing of tickets and receipts while maintaining a clean lobby and complying with city guidelines. Training may be required, and overtime could occur as needed.