Box Office Ticket Seller

City of Lakeland, Civil Service; Florida; On-site; USD 17,000 - 21,000; Part time

Job summary

The City of Lakeland, Civil Service is seeking a part-time, temporary Box Office Associate for the RP Funding Center. The role involves selling tickets to the public, relaying facility information, and handling clerical duties related to box office operations.

This position emphasizes cash handling, customer interactions, and accurate processing of tickets and receipts while maintaining a clean lobby and complying with city guidelines. Training may be required, and overtime could occur as needed.

Qualifications

• Must be 18 years of age or older.
• May be required to possess a valid driver’s license.
• Must maintain a valid telephone number.

Responsibilities

• Handles money and disperses receipts.
• Operates the box office ticketing system to sell tickets, process credit payments, and accurately disperse receipts.
• Completes reports, fulfills will-call orders, verifies customer identity, prints physical tickets, and troubleshoots mobile or digital scanning issues.
• Greets the general public, answers incoming phone inquiries, and relays facility information, seating layouts, pricing, and venue policies.
• Establishes and maintains effective working relationships with other employees and the General public.
• Keeps the work and lobby area clean and maintains general order over the facility.
• May be required to participate in and/or facilitate training to support departmental or City initiatives and requirements.
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.
• Position designated as Mission Critical.

Skills

Customer service

Cash handling

Communicate clearly

Tools

Box office software

Job description

An employee in this position sells tickets to the general public, relays facility information, and performs all clerical duties related to the RP Funding Center box office. This position reports directly to the Box Office Supervisor.

This is a part time temporary position.

Please note this posting is "Continuous" and can close at ANY TIME WITHOUT NOTICE.

• Handles money and disperses receipts.
• Operates the box office ticketing system to sell tickets, process credit payments, and accurately disperse receipts.
• Completes reports, fulfills will-call orders, verifies customer identity, prints physical tickets, and troubleshoots mobile or digital scanning issues.
• Greets the general public, answers incoming phone inquiries, and relays facility information, seating layouts, pricing, and venue policies.
• Establishes and maintains effective working relationships with other employees and the General public.
• Keeps the work and lobby area clean and maintains general order over the facility.
• May be required to participate in and/or facilitate training to support departmental or City initiatives and requirements.
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.
• Position designated as Mission Critical.

• Must be 18 years of age or older.

SPECIAL REQUIREMENTS:

• May be required to possess a valid driver’s license.
• Must maintain a valid telephone number.

KNOWLEDGE:

• General mathematics.

ABILITIES:

• Meet people of all ages positively and professionally.
• Follow oral and written directions.
• Respond quickly.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:

• Sedentary work that involves walking or standing some of the time, exerting up to 10 pounds of force regularly, or routine keyboard operations.
• No significant environmental hazards.
• Normal visual acuity, field of vision, hearing, speaking, color perception, depth perception, and texture perception.

This job description outlines the general nature and level of work and is not intended to be an exhaustive list of duties or qualifications. Management reserves the right to modify or assign additional responsibilities as needed.

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e‑mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.

THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE