Box Office Attendant | Part-Time | Mullins Center (UMass-Amherst)

Oak View Group; Amherst (MA); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group is seeking Box Office Attendants at the Mullins Center in Amherst, MA. This position involves operating the Paciolan ticketing system, ensuring customer satisfaction, and handling cash transactions. Ideal candidates will provide excellent service and adapt to a fast-paced environment.

The position offers an hourly rate of $15.00 and requires a flexible schedule, including nights and weekends. Apply today to join a respected organization in the entertainment industry.

Qualifications

• Must be able to work independently and as a productive member of a team.
• Experience working with the public and cash.
• Must be able to work a flexible schedule, including nights and weekends.

Responsibilities

• Learn and operate the Paciolan ticketing system effectively.
• Provide excellent customer service to all guests at the Mullins Center.
• Collect correct amounts for ticket purchases and give back correct tickets and change.

Skills

Ability to multitask in a fast‑paced environment

Excellent customer service skills

Strong verbal communication skills

Strong analytical and problem‑solving skills

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

Position Summary

The Box Office Attendants will understand and operate the Paciolan ticketing system and provide excellent customer service to all guests at the Mullins Center. They must know each event, its seating charts, and the configurations of the Mullins Center. This role will pay an hourly rate of $15.00. The position will remain open until October 2, 2026.

Benefits for Part-Time Roles

401(k) savings plan and 401(k) matching.

Responsibilities

• Know and understand the operations of the Paciolan ticketing system.
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.).
• Know and understand seating charts and configurations of the Mullins Center.
• Perform transactions for all events on the ticketing system with efficiency and accuracy.
• Collect proper currency or credit card amount for purchase of ticket(s) and give back correct number of tickets and change.
• Communicate and satisfy patrons with world‑class customer service.
• Operate phone and address patrons’ calls for requests for information.
• Reconcile all monies received from ticket sales.
• Maintain confidentiality.
• Additional duties may be assigned by the Box Office Manager.

Qualifications

• Ability to multitask in a fast‑paced environment.
• Familiarity with Windows-based computers.
• Excellent customer service skills.
• Experience working with the public and cash.
• Ability to work independently and as a productive member of a team.
• Must be able to work a flexible schedule, including nights and weekends.
• Must be able to work in a loud noise environment.
• Strong verbal communication skills; bilingual in Spanish is a plus.
• Proven ability to work well with all levels of management.
• Strong analytical and problem‑solving skills.
• University of Massachusetts Amherst prohibits its current employees (excluding students) from being employed in any position with OVG at this location.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.