Box Office Attendant | Part-Time | Five Flags Civic Center

Oak View Group; Dubuque (IA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join the Oak View Group as a Box Office Attendant at the renowned Five Flags Civic Center in Dubuque. In this part-time role, you will handle ticket sales, ensure excellent customer service, and manage transactions efficiently in a dynamic environment.

Benefits

401(k) Savings Plan

401(k) matching

Qualifications

• Must be 18 years or older.
• Familiarity with Windows-based computers.
• Experience working with the public and cash.

Responsibilities

• Sell tickets while providing customer service.
• Perform transactions in the ticketing system.
• Familiarize with event details and seating charts.

Skills

Multitasking

Customer Service

Verbal Communication

Analytical Skills

Problem-Solving

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under the supervision of the Senior Box Office Manager the Box Office Attendant sell tickets while providing excellent customer service to guests.

This role pays an hourly rate of $15.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until September 12,2025.

About the Venue

TheFive Flags Civic Centeris located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

Responsibilities

• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,etc)
• Know and understand seating charts and configurations of the performing arts center
• Perform transactionsfor all events on the ticketing system with efficiency and accuracy
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
• Communicate and satisfy patrons with world class customer service
• Operate phone and address call in patrons’ requests for information
• Reconcile all monies received from ticketsales
• Additional duties may be assigned by Box Office Manager

Qualifications

• Ability to multitask in a fast‐paced environment
• Familiarity with Windows based computers
• Possess excellent customer service skills
• Experience working with the public and cash
• Ability to work independently and as a productive member of a team
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
• Must be able to work in a loud noise environment
• Must be 18 years or older
• Strong verbal communication skills in the English language
• Proven ability to work well with all levels of management
• Strong analytical and problem‐solving skills

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.