Box Office Attendant | Part-Time | Five Flags Civic Center

Spectra; Dubuque (IA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in venue management is seeking a Box Office Attendant to sell tickets and ensure exceptional customer service at the Five Flags Civic Center. This part-time role requires multitasking, strong communication skills, and the ability to handle cash transactions effectively. The position offers competitive hourly pay and strives to create a welcoming environment that reflects community values.

Benefits

401(k) Savings Plan

401(k) matching

Qualifications

• Ability to multitask in a fast-paced environment.
• Strong verbal communication skills in English.
• Experience working with the public and handling cash.

Responsibilities

• Sell tickets and provide excellent customer service.
• Operate phone systems and address patrons’ requests.
• Reconcile all monies received from ticket sales.

Skills

Multitasking

Customer Service

Cash Handling

Analytical Skills

Problem Solving

Verbal Communication

Flexibility

Job description

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under the supervision of the Senior Box Office Manager, the Box Office Attendant sells tickets while providing excellent customer service to guests.

This role pays an hourly rate of $15.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until September 12, 2025.

About the Venue

The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and can transform for various events, from concerts and sports tournaments to banquets and general sessions. The theater, a National Historic Landmark, seats 711 guests, and the Bijou Room is a black box theater with a capacity of 135 guests.

Responsibilities

1. Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.).
2. Know and understand seating charts and configurations of the performing arts center.
3. Perform transactions for all events on the ticketing system with efficiency and accuracy.
4. Collect proper currency or credit card amount for ticket purchases and give back the correct number of tickets and change.
5. Communicate and satisfy patrons with world-class customer service.
6. Operate phone systems and address call-in patrons’ requests for information.
7. Reconcile all monies received from ticket sales.
8. Additional duties may be assigned by the Box Office Manager.

Qualifications

1. Ability to multitask in a fast-paced environment.
2. Familiarity with Windows-based computers.
3. Possess excellent customer service skills.
4. Experience working with the public and handling cash.
5. Ability to work independently and as part of a team.
6. Flexible schedule, including early mornings, nights, weekends, and holidays.
7. Ability to work in a loud environment.
8. Must be 18 years or older.
9. Strong verbal communication skills in English.
10. Proven ability to work well with all levels of management.
11. Strong analytical and problem-solving skills.

Our Commitment

At OVG, we value diversity and inclusivity, believing they drive innovation and excellence. We are committed to creating environments that reflect and celebrate the communities we serve.

Equal Opportunity Employer

Oak View Group is an equal opportunity employer. We do not discriminate against applicants or employees based on protected classes including veteran status, race, religion, sex, national origin, age, disability, or genetic information.