Box Office Attendant|Part-time| Angel Of The Winds Arena

Oak View Group; Everett (WA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at a leading venue management company as a part-time ticket seller! This role offers an exciting opportunity to engage with patrons at events and provide exceptional customer service. You will be responsible for ticket sales using Ticketmaster, answering inquiries, and ensuring a smooth experience for all attendees. Ideal for college students or anyone seeking flexible hours in a fast-paced environment, this position allows you to be part of the vibrant event atmosphere while gaining valuable experience in customer service. If you're ready to contribute to memorable events, this role is perfect for you!

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Must be comfortable using web-based customer service software.
• Prior customer service and cash handling experience preferred.

Responsibilities

• Sell tickets for events using Ticketmaster and provide customer service.
• Dispense information regarding ticket prices, event times, and directions.
• Reconcile individual ticket sales and manage customer inquiries.

Skills

Customer Service Skills

Computer Skills

Cash Handling

Multi-tasking

Ability to Work Under Stress

Education

High School Diploma

Tools

Ticketmaster

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under supervision of Box Office Director and Box Office Supervisor, responsible for ticket sales and customer service for all ticketed events at the Angel Of The Winds Arena. This role will pay an hourly wage of $16.66.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Angel Of The Winds Arena Box Office is hiring part-time ticket sellers! Come join the event night excitement!

This is a great position for college students looking for part-time work, full-timers who have free time in the late afternoon starting 4:00 pm, and those who are looking for a little extra income in a fun, fast-paced, customer service part-time environment.

Responsibilities

1. Using Ticketmaster to sell tickets for all events ticketed for the arena
2. Dispense both specific and general information regarding ticket prices, event times/dates, parking, and directions to both the arena and arena offices, and general downtown Everett vicinity
3. Taking customer information for advance ticket sales
4. Ensures that all workstations are clean, stocked with the necessary supplies, flyers/information
5. Deals with special patron issues
6. Answering the phone
7. Providing ADA information both in person and over the phone
8. General office duties as needed
9. Reconcile individual ticket sales
10. Other duties as required

Qualifications

1. Computer Skills; Must be fully comfortable using web-based customer service software and mouse control at a fast and accurate pace with multiple click/drop-down selections within each screen of the ticketing software
2. Maintain a professional business approach to other staff and patrons
3. Present a calm, knowledgeable appearance to both window and phone patrons
4. Ability to work in stressful situations
5. Ability to multi-task
6. Maintain a professional appearance
7. Successfully interact with box office, administrative, ice hockey, and operational staff
8. Being able to stand for an extended amount of time
9. Prior customer service experience
10. Prior cash handling experience preferred
11. Prior box office experience preferred
12. Flexible work availability depending on the Arena's event schedule
13. Must be 18 or older

Hours: Must be able to work both weeknight and weekend evenings starting at 4:00/30 pm, along with various daytime hours on weekends depending on the show's needs as some weekend events take place during the day.

Mid-Day = Shifts that fall during the day on weekends

Evening = Shifts 7 days a week starting at 4pm or later

Monday-Thursday = Weeknight events with shifts starting at 4pm or later

Friday = Required evening availability

Saturday-Sunday = Required availability for both day and evening shifts

*Occasional weekday (M-F) hours available when an event falls on a weekday.

*Hours are based on events scheduled in the Arena - no guaranteed number of hours per week*

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.