Box Office Attendant (Events Only) | Part-Time | Mullins Center

Spectra; Amherst (MA); On-site; Part time

Job summary

A leading company in venue management is seeking Box Office Attendants to provide exceptional customer service and operate the Paciolan ticketing system at the Mullins Center. This part-time role requires multitasking and a friendly demeanor, with flexibility for night and weekend shifts. Join a diverse team committed to inclusion and excellence in the live event industry.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Must be over 18 years old.
• Strong verbal communication skills in English; Spanish is a plus.

Responsibilities

• Know and understand the operations of the Paciolan ticketing system.
• Perform transactions for all events on the ticketing system with efficiency and accuracy.
• Communicate and satisfy patrons with world-class customer service.

Skills

Multitasking

Customer Service

Verbal Communication

Analytical Skills

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Box Office Attendants will understand and operate the Paciolan ticketing system, and provide excellent customer service to all guests at the Mullins Center. This role is specific to events only.

They must know and understand each event, its seating charts, and configurations of the Mullins Center.

This role pays an hourly wage of $15 per hour.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

Evergreen role: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

1. Know and understand the operations of the Paciolan ticketing system.
2. Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.).
3. Know and understand seating charts and configurations of the Mullins Center.
4. Perform transactions for all events on the ticketing system with efficiency and accuracy.
5. Collect proper currency or credit card amount for ticket purchases and give back proper number of tickets and correct change.
6. Communicate and satisfy patrons with world-class customer service.
7. Operate phones and address call-in patrons’ requests for information.
8. Reconcile all monies received from ticket sales.
9. Maintain confidentiality.
10. Additional duties may be assigned by the Box Office Manager.

Qualifications

1. Ability to multitask in a fast-paced environment.
2. Familiarity with Windows-based computers.
3. Possess excellent customer service skills.
4. Experience working with the public and handling cash.
5. Ability to work independently and as part of a team.
6. Flexibility to work nights and weekends.
7. Ability to work in a loud environment.
8. Must be over 18 years old.
9. Strong verbal communication skills in English; Spanish is a plus.
10. Proven ability to work well with all management levels.
11. Strong analytical and problem-solving skills.

*The University of Massachusetts Amherst prohibits its current employees (excluding students) from being employed in any position with OVG at this location.

Our Commitment

At OVG, we believe diversity and inclusion are vital to our success. We are committed to creating environments that reflect and celebrate the diverse communities we serve, amplifying voices from all backgrounds.

Equal Opportunity Employer

Oak View Group is an equal employment opportunity employer. We do not discriminate against employees or applicants on any legally protected basis, including veteran status, race, religion, sex, national origin, age, disability, or other protected classes under law.