Box Office Attendant (Events Only) | Part-Time | Mullins Center

Oak View Group; Amherst, New Britain (MA, CT); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team in the live event industry as a Box Office Attendant. This role involves operating the Paciolan ticketing system and delivering exceptional customer service to guests at the Mullins Center. You'll be at the forefront of exciting events, ensuring smooth ticket transactions and assisting patrons with their inquiries. The position offers flexible hours, making it ideal for those looking to work in a fast-paced environment. This opportunity is perfect for individuals who thrive in a vibrant atmosphere and enjoy engaging with the public. Become part of a diverse team dedicated to creating memorable experiences for all attendees.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• Must be over 18 years or older and able to work flexible hours.
• Strong verbal communication skills in English; Spanish is a plus.

Responsibilities

• Understand and operate the Paciolan ticketing system effectively.
• Provide excellent customer service to patrons during events.
• Reconcile all monies received from ticket sales accurately.

Skills

Customer Service Skills

Multitasking

Verbal Communication

Problem-Solving Skills

Ability to Work Independently

Education

High School Diploma or Equivalent

Tools

Paciolan Ticketing System

Windows Based Computers

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Box Office Attendants will understand and operate the Paciolan ticketing system, and provide excellent customer service to all guests and the Mullins Center. This role will be specific to events only.

They must know and understand each event, its seating charts, and configurations of the Mullins Center.

This role will pay an hourly wage of $15 per hour.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Know and understand the operations of the Paciolan ticketing system
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of the Mullins Center
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
• Communicate and satisfy patrons with world class customer service
• Operate phone and address call in patrons’ requests for information
• Reconcile all monies received from ticket sales
• Maintain confidentiality
• Additional duties may be assigned by Box Office Manager

Qualifications

• Ability to multitask in a fast-paced environment
• Familiarity with Windows based computers
• Possess excellent customer service skills
• Experience working with the public and cash
• Ability to work independently and as a productive member of a team
• Must be able to work a flexible schedule including nights and weekends
• Must be able to work in a loud noise environment
• Must be over 18 years or older
• Strong verbal communication skills in the English language (Spanish is a plus)
• Proven ability to work well with all levels of management
• Strong analytical and problem-solving skills

*The University Of Massachusetts Amherst prohibits its current employees (excluding students) from being employed in any position with OVG at this location.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.