Box Office Associate

Children's Museum Houston; Houston (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Children's Museum Houston is seeking a friendly Box Office Associate to ensure smooth day-to-day operations of the museum box office. You will handle ticket sales, cash reconciliation, and reporting of attendance data, while delivering excellent customer service to visitors.

This part-time role requires 15–30 hours per week, including weekends and evenings. Previous box office experience is a plus; bilingual Spanish skills are desirable to assist our diverse guests.

Qualifications

• Customer service oriented
• Organized and detail-oriented
• Bi-lingual preferred (Spanish)
• Must be able to work weekends and evenings
• Ability to work independently and supervise others

Responsibilities

• Provide customer service to visitors; answer questions, solve problems.
• Conduct sales of museum admission tickets as well as tickets to special events and performances as required.
• Reconcile individual cash drawers daily and submit to the Admissions Supervisor for final approval.
• Promote the sale of museum memberships and other special programs.
• Assist with cross-training of the other staff members in the box office as needed
• Help maintain the organization of box office area.
• Request supplies from box office supervisor as needed.
• Input membership information into membership database and assist membership department with mailings and events as needed.
• Ability to commit to no less than 15 and no more than 30 hours a week

Skills

Customer service oriented

Bi-lingual (Spanish)

Organized and detail-oriented

Independent worker

Weekend/evening availability

Computer skills

Job description

The mission of the Children’s Museum Houston is to transform communities through innovative, child-centered learning that improves the trajectories of all children in Greater Houston.

For more than four decades, Children's Museum Houston has supported student achievement, empowered parents, and ignited a life-long love of learning. We are consistently rated as one of the top children's museums in the nation. Our programming serves more than 900,000 participants annually at the Museum, at the Fort Bend Children's Discovery Center, and at the 270+ outreach locations across Greater Houston. We welcome families with offerings that include 13 exhibits, a performing arts series, a full slate of cultural programming, science activities led by degreed educators, and weekly Free Family Nights.

We conduct ourselves with the following core values in mind: Kindness, Respect, Collaboration, Integrity, Autonomy and Critical Thinking.

Job Summary

Assure smooth day-to-day operations of the Museum Box Office by providing customer service to all visitors, management of daily ticket sales, reconciliation of individual cash drawer, accurate and consistent reporting of financial attendance information, and assisting with functions and events.

Duties and Responsibilities

1 Provide customer service to visitors; answer questions, solve problems.

2 Conduct sales of museum admission tickets as well as tickets to special events and performances as required.

3 Reconcile individual cash drawers daily and submit to the Admissions Supervisor for final approval.

4 Promote the sale of museum memberships and other special programs.

5 Assist with cross-training of the other staff members in the box office as needed

6 Help maintain the organization of box office area.

7 Request supplies from box office supervisor as needed.

8 Input membership information into membership database and assist membership department with mailings and events as needed.

9 Ability to commit to no less than 15 and no more than 30 hours a week

EDUCATION REQUIRED

EXPERIENCE REQUIRED

Previous box office experience a plus.

SKILLS REQUIRED

• Computer skills a plus
• Customer service oriented
• Organized and detail-oriented
• Ability to work independently and supervise others
• Bi-lingual preferred (Spanish)
• Must be able to work weekends and evenings

We believe in creating an environment of diversity, equity, and inclusion, without bias. We know we are better when we are developed, engaged, and able to bring our whole authentic selves to work. Our people are trusted experts. We invest in the health and well-being of our workforce, train, and reward talent, and develop leaders at all levels to bring out the best in each other.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristics protected by law.