Bowling & Events Customer Service Associate

Round1 Entertainment Inc; Hayward (CA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

1 hour of time play (arcade games)

90 minutes of bowling per week (shoes)

1 hour of karaoke/billiards per week

50% discount on food items per shift

1 free beverage per shift

Job summary

Round One Entertainment is seeking part-time Customer Service Associates for our Bowling and Events department in Hayward, CA. The role involves handling POS transactions, assisting with events, and maintaining a clean, safe environment while providing friendly customer service.

Wage ranges from $19 to $20.75 per hour, with 20–25 hours per week. Peak hours are 5 pm–2 am, including weekends; most shifts are nights or weekends. Perks include arcade game time, bowling, karaoke, and food discounts.

Qualifications

• High school diploma or GED required.
• 1–2 years' hospitality or retail experience preferred.

Responsibilities

• Operates POS system to collect payments and allocate bowling lanes.
• Promotes and conducts marketing events under Bowling Management.
• Resets and cleans the facility after use (lanes, karaoke rooms, billiard tables, ping pong and darts).
• Opening and closing cash tills; organizing membership/game cards and coupons.
• Assists with party reservations and hosting parties/events.

Skills

Customer service

POS operation

Education

High school diploma or GED

Tools

POS system

Job description

Round One Entertainment is looking to hire Customer Service Associates for our Bowling and Events department.

Position Details:

• Part time (20-25 hours a week).
• Wage: $19-20.75.
• Hours of Operation: 10AM - 2AM.
• Shift: This is a high paced work environment with our peak hours from 5 pm - 2 am and weekends. The majority of scheduled hours will be nights or weekends.

Benefits:

• 1 hour of time play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 free beverage per working shift.

Essential Duties:

• Operates POS system to collect payments and allocate bowling lanes, lend out facility and/or equipment (karaoke, billiards, darts, ping pong).
• Under the direction of Bowling Management, promotes and conducts marketing events.
• Resets and cleans the facility once customers are done using them. (Lanes, Karaoke rooms, billiard tables, ping pong and dart areas).

• Checks conditions of all equipment and conducts generic maintenance and repair.
• Conducts all opening and closing procedures.
• Opening and closing cash tills, and organizing membership/game cards and coupons.
• Provides customers with bowling tips and techniques.
• Answering phone calls for all general inquiries.
• Conduct sales.
• Conducts inventory procedure in accordance with company guidelines.

• Conducts restroom checks and cleaning.
• Resets, cleans and maintains shoes in the auto shoeser and also conducts laundry of rags.
• Responds politely with a friendly demeanor to customers’ requests.
• Assists with party reservations and hosting parties/events.

Non-essential Duties:

• Conducts alcohol and age restriction control in accordance with company policies.
• Conducts lost and found procedures in accordance with company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Complies and maintains the confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:

• Applicants must hold a high school diploma or GED.
• High School diploma and preferred one to two years experience in a hospitality or retail environment.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.