Boutique Technician - San Francisco

Cartier; San Francisco (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Cartier is seeking a Boutique Technician in San Francisco to provide technical services for watches and jewelry. The role involves client care, diagnosis, and maintaining workshop tools. Candidates must have 3-5 years of experience with luxury products, alongside strong customer service and technical skills.

Benefits

Comprehensive medical, dental, and vision programs

401(k) with employer match

Wellness reimbursement benefit

Paid time off

Volunteer time off

Qualifications

• 3-5 years experience working with luxury watches/products required.
• Watchmaking technical operations experience necessary.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Provide technical services for watches and jewelry including quick services.
• Support sales with client care cases and complex adjustments.
• Diagnosis of all products to determine service requirements.

Skills

Client focused

Computer Skills

Strong organizational skills

Interpersonal skills

Communication skills

Tools

SAP

Job description

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At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Boutique Technician – San Francisco

Cartier | San Francisco, CA

Reports to: Technical Operations Regional Manager

Role Overview

Primary Duties:

The Main Purpose Of The Cartier Boutique Technician Is To Provide Technical Services, For Watches And Jewelry. These Services Will Include

• Quick Services
• Watches
• Jewelry
• Chain Adjustments and components replacements
• Polishing
• Rhodium (Only at designated locations)

• Watches
• Maintenance and complete services ( quartz calibers)
• Polishing
  

Responsibilities

Key Responsibility 1: Client Care support

• Support sales teams for client care cases requiring technical input
• Support sales teams for complex bracelet adjustments or changes.
  
  

Key Responsibility 2: Diagnosis

• Diagnosis of all products to determine the service required and destination of where the service will be performed:
• Main Service Facility Center
• Boutique
• Vendor
• Product to be covered in diagnosis
• Watches
• Jewelry
• Clocks
• Accessories
  

Key Responsibility 3: Watch Services

• Watches
• Quick Services
• Battery
• Functional Checks
• Rate Adjustments
• Water Resistance Renewal
• Component Replacement
• Complete Service
• Polishing
  

Key Responsibility 4: Services on Jewelry

• Perform adjustments on chains
• Adding/removing links
• Perform services on LOVE Bracelets
• Polishing
• Rhodium Services (Only at specific locations)
  

Key Responsibility 5: Maintain Workshop Tools and Equipment

• Ensure that the following are being maintained and calibrated:
• Tools
• Equipment
• Bench Organization
• Apply 5S Practices
  

Key Responsibility 6: Maintain Workflow

• Ensure that services are moving through the flow by respecting Task Objectives
• Service Coding
• Warranties
• Quality
  

Qualifications

• Required Experience: 3-5 Years of working with Luxury Watches/ Products
  
  

Technical Skills/Abilities

• Watchmaking technical operations experience
• Encasing Certification (WOSTEP)
• Or must be able to pass a Technician Exam in order to validate the ability to perform what has been described above
  
  

Personal Skills

• Client focused
• Computer Skills
• Knowledge of SAP
• Zoom/TEAMs Navigation
• Being able to handle multiple tasks simultaneously is required.
• The ability to work with a team in a fast-paced environment is required.
• Strong organizational, interpersonal & communication skills
  

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $65,000-$95,000

Salary will be negotiated based on relevant skills and experience.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail Luxury Goods and Jewelry

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