Boutique Sales Leader & Customer Experience Champion

leap; Dallas (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus eligible

Medical, dental, and vision benefits (

401(k)

Accrued PTO

Employee discount

Job summary

Collars & Co. seeks a Sales Supervisor to join our boutique team, powered by the Leap Platform, coming to Fashion Square in 2026. You will lead daily operations, drive sales performance, and deliver an elevated in-store experience.

The role requires 1–3 years of retail supervisory experience, with strong coaching and customer-service skills. Competitive hourly pay and bonus eligibility accompany opportunities to mentor a high-performing team.

Qualifications

• 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments.
• Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast-paced environment.
• Strong customer-focused selling skills with the ability to build relationships, provide product expertise, and create memorable experiences.
• Strong communication skills with the ability to provide feedback, motivate others, and build positive team relationships.
• Oversees daily sales floor standards, including organization, replenishment, cleanliness, and overall store presentation.
• Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

Responsibilities

• Lead the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors.
• Monitor business performance throughout the day, identifying opportunities and adjusting priorities to maximize results.
• Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience.
• Create meaningful customer connections through authentic engagement, product expertise, and personalized service.
• Coach associates to deliver thoughtful recommendations and experiences that drive customer loyalty and repeat business.
• Serve as a trusted leader on the sales floor by providing coaching, feedback, recognition, and ongoing support to develop a high-performing team.
• Partner with store leadership to onboard new team members, reinforce training, and foster a culture of accountability and collaboration.
• Serve as Leader on Duty by overseeing daily store execution and ensuring the team is prepared to deliver an exceptional customer experience.
• Execute brand standards across visual merchandising, inventory management, shipment processing, and daily operations while maintaining compliance with company policies.
• Support store events, activations, new store openings, and market initiatives as needed.

Skills

Retail leadership

Sales coaching

Customer service

Communication

Tools

Shopify

Endear CRM

Slack

Google Workspace

Job description

Collars & Co. seeks a Sales Supervisor to join our boutique team, powered by the Leap Platform, coming to Fashion Square in 2026. You will lead daily operations, drive sales performance, and deliver an elevated in-store experience.

The role requires 1–3 years of retail supervisory experience, with strong coaching and customer-service skills. Competitive hourly pay and bonus eligibility accompany opportunities to mentor a high-performing team.