Boutique Sales Admin Assistant

US04 Richemont North America, Inc.; New York (NY); On-site; USD 36,000 - 39,000; Full time

Job summary

Panerai, part of the Richemont North America group, is seeking a Boutique Operations Associate in New York. You will ensure adherence to security, audits, and boutique procedures, while driving efficient shipping repairs, inventory cycles, and client service.

You will work with the Retail Manager, use SAP for repair tracking, and support events, invoicing, and daily back-office tasks to guarantee 100% customer satisfaction and accurate data in the system.

Qualifications

• Education: College degree preferred but not necessary.
• Required experience: 2+ years previous experience in watches or high‑value luxury product sales preferred.
• Technical skills / abilities: Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills; SAP exposure is a plus.
• Personal skills: Additional language skills are a plus.

Responsibilities

• Boutique audits: understand and comply with security and operational policies.
• Daily logistics: shipping repairs, receiving and transfer out of product.
• Submit paperwork on time in collaboration with the boutique manager.
• Adhere to audit practices and inventory processes with the team.
• Assist with special projects and managing client appointments and events.
• Support after‑sales: oversee repairs, invoicing and client communication.
• Ensure accurate SAP entry for client data and inventory records.

Skills

Customer Service

Interpersonal skills

Attention to detail

Team player

Availability for nights & weekends

Education

College degree preferred

Tools

SAP

Job description

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch‑making, Panerai is renowned for producing high‑precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997. Today, the Maison advances through cutting‑edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

RESPONSIBILITIES:

• Boutique Audit Performance Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• On a daily basis ensure efficient execution of shipping repairs, receiving and transfer out of product, receiving all
• Communicate with audit team in order to submit all necessary paperwork on time (in collaboration with the boutique manager)
• Adhere to RNA audit practices: scan quality of watches, provide relevant ticket number, communicate with team
• Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful audit in partnership with the boutique manager
• Communicate with the supply chain team any requests for product replenishment
• Proactively check and ensure that all physical inventory is correctly reflected in the system
• Assist with special projects, as needed (i.e. price changes)
• Management of Sales Force / My POS/ Client appointment app
• Be autonomous with all client facing tools / support with signing clients to sales team
• Assist with managing the calendar of events/ client experiences
• Work together with the Retail Manager to monitor updates/ provide regular feedback on efficiency of the tools
• Analyze the productivity and suggest feedback for improvements
• After Sales and Customer Service Support Oversee all incoming and outgoing repairs
• Master SAP repair process and communicate efficiently to clients and Richemont colleagues
• Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return
• Communicate and work closely with in house watchmaker/ After Sales team on a daily basis
• Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations
• Consistently and accurately, oversee that all client data has been entered into SAP by Sales Associate
• Appropriately resolve client issues/concerns and escalation as needed to management
• Back of House Operations Organize storage of watches, warranty cards, accessories
• Ensure seamless selling ceremony for the team
• Organize and update on a regular basis back office area
• Assist in the merchandising and daily maintenance of displays and back-stock
• Review and order all relevant supplies for boutique operations (bi-weekly) in partnership with Boutique Manager logistic deliveries
• Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager
• Selling Support for Sales Floor Be on standby to support sales staff during client presentation
• Assist with hospitality during sales presentations
• Assist with invoicing of the sales and wrapping of the packaging in line with Panerai guidelines when all other sales associates are unable to assist
• Following managers direction if assistance is needed on the sales floor at any time
• Consider the importance/frequency in which these are performed when listing

QUALIFICATIONS

• Education: College degree preferred but not necessary
• Required experience: 2+ years previous experience in watches or high-value luxury product sales preferred
• Technical skills / abilities: Strong understanding of Customer Service needs and customer priorities
• Excellent computer skills SAP exposure is a plus
• Personal skills Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs
• Strong attention to detail with the ability to manage multiple tasks
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends simultaneously and with precision

Salary Range: $26-$28 per hour

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.