Boutique Restaurant Leader - Guest Experience & Ops

Marcus Corporation; Pittsburgh (Allegheny County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Room discounts at Marcus Hotels &R

Discounts at Marcus Restaurants, cafes

Two-for-one movie theater coupons at 


Career growth and internal transfers

Paid time off

Flexible scheduling

Medical, dental, and vision insurance,

Company-paid life insurance

Employee assistance program, 401k with

Job summary

Marcus Monaco Pittsburgh, a Kimpton property under Marcus Hotels & Resorts, seeks an experienced hospitality leader to create memorable dining experiences and lead a front-of-house team. You will ensure service excellence through staff training, product knowledge, and guest-centric operations.

The role emphasizes managing in-room dining, pricing strategy for liquors/wines, and delivering strong financial results in a dynamic hotel restaurant setting.

Qualifications

• 2 years of management experience in hospitality or similar industry.
• Bachelor's degree in Hospitality, Restaurant, or Culinary Management is preferred.
• Excellent interpersonal communication skills, problem-solving skills, and organizational ability.
• Passion for creating and personalizing guest experiences.
• Food Handler Certification (if applicable).
• Flexible schedule, able to work evenings, weekends, and holidays when needed

Responsibilities

• Daily evaluation of restaurant service performance, coordination of timely food production.
• Directing and coordinating the activities of all assigned personnel and departmental responsibilities for In Room Dining
• Participates in evaluation of food products, kitchen employee performance, and development of products consistent with our market position.
• Develop a selection and pricing strategy of all liquors and wines and supervision of their procurement.
• Assist the Director of Food & Beverage in building financial objectives on an annual basis through the budget process.
• Assist in meeting the financial targets in the sales area by executing and improving the annual marketing plan, reacting quickly to new opportunities, running consistently high operation standards, and effective utilization of marketing funds.
• Help meet the budget in all areas of cost control with a consistent focus on the cost of sales and payroll.
• Responsible for communicating with management, employee and accounting staff, identifying developed personnel and providing the necessary training as positions open.
• All personnel should receive regular, timely and honest evaluations of their performance.
• Implement and conduct ongoing training programs for new and existing management and employee staff.
• Responsibility for the daily cleanliness of the restaurant both internally and externally by coordinating kitchen cleanliness and service area maintenance.
• Supervises all non-supervisory service employees.
• Caries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Skills

Management experience

Hospitality

Interpersonal skills

Problem-solving

Organizational skills

Guest experience passion

Flexible scheduling

Education

Bachelor's degree in Hospitality, Restaurant, or Culinary Management

Job description

Marcus Monaco Pittsburgh, a Kimpton property under Marcus Hotels & Resorts, seeks an experienced hospitality leader to create memorable dining experiences and lead a front-of-house team. You will ensure service excellence through staff training, product knowledge, and guest-centric operations.

The role emphasizes managing in-room dining, pricing strategy for liquors/wines, and delivering strong financial results in a dynamic hotel restaurant setting.