Boutique Manager

L'Occitane en Provence; Saint James (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discretionary Company Bonus scheme

Contribution Pension Scheme

Holiday Allowance – above statutory

Flexible Bank Holidays

Enhanced Maternity & Paternity leave

Job summary

L’Occitane en Provence is seeking a store leader in New York to guide a team of Beauty Hosts, deliver exceptional guest service, and drive boutique performance. You will coach staff, set clear goals, and nurture guest relationships to build loyalty and lasting brand impact.

In this role, you will maintain brand standards, collaborate on merchandising, and ensure flawless store operations while embodying our sustainability and beauty commitments.

Qualifications

• Experience in retail, hospitality, or guest-centric roles.
• Proven leadership and team coaching abilities.
• Strong communication and relationship-building skills.

Responsibilities

• Lead & Inspire Your Team: Coach and empower Beauty Hosts, set clear objectives, celebrate successes, and provide constructive feedback to drive growth and excellence.

Skills

Leadership

Coaching

Guest-centric

Commercial mindset

Storytelling

Team building

Job description

Why Join Us? At L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a beautiful environment where your growth and development are truly nurtured.

You Are

• You are more than a manager — you are the team leader, crafting memorable experiences for our teams, guiding them with empathy and coaching them towards success.
• A broad-minded professional enriched by diverse paths — combining retail, hospitality, or guest-centric experience, with curiosity and a growth mindset.
• A team builder — coaching with care, celebrating success, and fostering sense of shared mission.
• A commercial mind — who activates the commercial focuses and achieves results, with a guest-first heart
• A role model in professionalism, skilled in feedback, with a ‘can-do’ and ‘can-grow’ attitude.
• A driver of excellence — ensuring flawless execution in store and run of operational aspects.
• A passionate storyteller — bringing to life our values of beauty, design, sustainability, and meaningful connections.

What You’ll Do

• Lead & Inspire Your Team: Coach and empower Beauty Hosts, set clear objectives, celebrate successes, and provide constructive feedback to drive growth and excellence.
• Deliver Exceptional Guest Experiences: Create memorable moments, personalized advice, and build long-term relationships through clienteling.
• Drive Sales & Performance: Set goals, track KPIs, drive the commercial focuses and support the team in achieving sales targets and boutique profitability.
• Coach for Success: Develop your team’s know-how and level of guest service to maximize guest satisfaction.
• Ensure Operational Excellence: Own the commercial execution in the store as per standards and ensure operational activities are running flawlessly.
• Represent the Brand: Uphold the Maison’s heritage, values, and sustainability commitments, maintain boutique appearance and service standards, and collaborate on merchandising and events.
• Adapt & Innovate: Encourage innovation, adapt quickly to changing priorities, via a solution-focused approach

What We Offer You!*

• Discretionary Company Bonus scheme
• Contribution Pension Scheme
• Holiday Allowance – above statutory
• Flexible Bank Holidays
• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
• Volunteering 1 Day
• Half day leave for Birthday
• One day’s holiday for Newly Weds
• Discount Scheme
• Product allocation
• Company benefits platform
• Cycle to work scheme through Reward Gateway
• Travel loan through Reward Gateway
• Subsidised health & wellbeing plan
• Long service awards
• some eligibility criteria may apply

Our Diversity, Equity & Inclusion Engagements

L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.

Our culture is built through everyday moments, how we behave, make decisions and show up for each other.

With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.