BOUTIQUE MANAGER

Savencia Group

New York (NY)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

Savencia Group’s boutique in New York seeks a dynamic leader to drive client-centric luxury sales and optimize operations. You will oversee a top-class team, expand client engagement, and uphold brand standards while meeting annual sales targets.

You will partner with upper management and HR to implement coaching, performance reviews, and process improvements, ensuring exceptional service and boutique profitability.

Qualifications

Experience leading a boutique or luxury sales team.
Ability to drive client-centric culture and sales growth.
Strong communication and interpersonal skills.

Responsibilities

Build and maintain a top-class boutique team.
Expand the client-centric culture, to maximize client acquisition, retention and development, ensuring the Team consistently uses client engagement verbiage and/or strategies directed by upper management.
Meet or exceed the annual boutique sales objectives.
Optimize boutique operation processes, to ensure safety, accuracy and efficiency: product ordering, inventory, payment processing.
Recruit, train, and motivate the sales team to deliver premium service and uphold luxury standards.
Conduct regular briefings, performance reviews, and coaching sessions to foster growth and maintain high service levels.
Manage staff schedules for optimal coverage and a positive atmosphere.
Ensure compliance with company policies and maintain clear communication both upward and downward.
Work with upper management and HR team to initiate PIPs where needed, for corrective coaching, and ensure follow through with coaching and documentation
Be a conduit of Communication both upward towards management to make sure issues, to ideas for improvement etc. are well communicated and downwards to make sure promotions, product launches, HR communication etc. reaches everyone applicable
Ensure your team’s security, well-being and motivation are optimal
Store Cleanliness & Organization
Ensure the boutique is always clean, tidy, and welcoming, reflecting the brand’s high standards.
Organize regular checks for cleanliness and order (floors, windows, displays, storage areas).
Encourage all team members to actively maintain the boutique’s environment.
Apply and regularly verify all safety and hygiene procedures to guarantee a safe and healthy space
Expand the client-centric culture, to maximize client acquisition, retention and development
Warmly welcome every client and share the unique story behind our exceptional chocolates.
Handle client requests, feedback, and complaints with empathy and professionalism.
Create a memorable and personalized boutique experience for every visitor.
Provide impeccable service, showcasing the quality and craftsmanship of our chocolate collection.
Exceed sales targets and build lasting customer loyalty through tailored recommendations and memorable interactions.
Ensure your team’s product & brand knowledge is maximized
Brand Representation & Corporate Sales
Act as a brand ambassador, initiating relationships with clients and partner businesses.
Serve as the key contact between the boutique and the Corporate Sales team for bulk orders and bespoke gifting solutions.
Identify and relay corporate sales opportunities, sharing leads and facilitating introductions.
Inventory & Stock Management
Monitor inventory levels and manage replenishments to meet customer demand.
Conduct accurate daily, weekly, and monthly stock counts, planning proactively for seasonal peaks.
Collaborate with Pastry and Supply Chain teams to ensure product freshness and minimize waste.
Merchandising & Seasonal Planning
Oversee visual merchandising to create an inviting, sophisticated environment aligned with the brand’s image.
Adapt displays to highlight seasonal collections, special launches, and limited editions.
Plan and execute seasonal transitions to maximize commercial impact.
Ensure your team is appropriately sized for each season
Market Awareness & Business Insight
Monitor market trends and competitor activity to keep the boutique competitive and engaging.
Share insights and feedback with management to inform product assortment and promotional activities.
KPIs: Security visits goal, monthly sales, NPS score, number of tickets, average basket, loyalty program
Key skills: Leadership, client-facing excellence, luxury sales/selling strategies, team management, written and verbal communication, risk anticipation, passion for chocolate and gastronomy, ability to rigorously follow processes, team spirit/engagement.
Direct reports: Assistant Boutique Manager, Supervisors, and Sales Associates
Reports to: Retail Manager

Skills

Leadership

Client-facing excellence

Luxury sales

Team management

Written and verbal communication

Risk anticipation

Passion for chocolate

Education

Bachelor's degree in Business or related field

Tools

POS systems

Inventory management

Microsoft Excel

Job description

Lead your team to the best client-centric approach while optimizing operations and costs, thereby developing the Boutique’s sales and profitability.

Responsibilities:

Build and maintain a top-class boutique team

Expand the client-centric culture , to maximize client acquisition, retention and development, ensuring the Team consistently uses client engagement verbiage and/or strategies directed by upper management.

Meet or exceed the annual boutique sales objectives

Optimize boutique operation processes, to ensure safety, accuracy and efficiency: product ordering, inventory, payment processing

DETAIL OF RESPONSIBILITIES

Recruit, train, and motivate the sales team to deliver premium service and uphold luxury standards.

Conduct regular briefings, performance reviews, and coaching sessions to foster growth and maintain high service levels.

Manage staff schedules for optimal coverage and a positive atmosphere.

Ensure compliance with company policies and maintain clear communication both upward and downward.

Work with upper management and HR team to initiate PIPs where needed, for corrective coaching, and ensure follow through with coaching and documentation

Be a conduit of Communication both upward towards management to make sure issues, to ideas for improvement etc. are well communicated and downwards to make sure promotions, product launches, HR communication etc. reaches everyone applicable

Ensure your team’s security, well-being and motivation are optimal

Store Cleanliness & Organization

Ensure the boutique is always clean, tidy, and welcoming, reflecting the brand’s high standards.

Organize regular checks for cleanliness and order (floors, windows, displays, storage areas).

Encourage all team members to actively maintain the boutique’s environment.

Apply and regularly verify all safety and hygiene procedures to guarantee a safe and healthy space

Expand the client-centric culture, to maximize client acquisition, retention and development

Warmly welcome every client and share the unique story behind our exceptional chocolates.

Handle client requests, feedback, and complaints with empathy and professionalism.

Create a memorable and personalized boutique experience for every visitor.

Provide impeccable service, showcasing the quality and craftsmanship of our chocolate collection.

Exceed sales targets and build lasting customer loyalty through tailored recommendations and memorable interactions.

Ensure your team’s product & brand knowledge is maximized

Brand Representation & Corporate Sales

Act as a brand ambassador, initiating relationships with clients and partner businesses.

Serve as the key contact between the boutique and the Corporate Sales team for bulk orders and bespoke gifting solutions.

Identify and relay corporate sales opportunities, sharing leads and facilitating introductions.

Inventory & Stock Management

Monitor inventory levels and manage replenishments to meet customer demand.

Conduct accurate daily, weekly, and monthly stock counts, planning proactively for seasonal peaks.

Collaborate with Pastry and Supply Chain teams to ensure product freshness and minimize waste.

Merchandising & Seasonal Planning

Oversee visual merchandising to create an inviting, sophisticated environment aligned with the brand’s image.

Adapt displays to highlight seasonal collections, special launches, and limited editions.

Plan and execute seasonal transitions to maximize commercial impact.

Ensure your team is appropriately sized for each season

Market Awareness & Business Insight

Monitor market trends and competitor activity to keep the boutique competitive and engaging.

Share insights and feedback with management to inform product assortment and promotional activities.

KPIs: Security visits goal, monthly sales, NPS score, number of tickets, average basket, loyalty program

Key skills: Leadership, client-facing excellence, luxury sales/selling strategies, team management, written and verbal communication, risk anticipation, passion for chocolate and gastronomy, ability to rigorously follow processes, team spirit/engagement.

Direct reports: Assistant Boutique Manager, Supervisors, and Sales Associates

Reports to: Retail Manager

About Us

Savencia is an international, family-based and independent food group infused with strong corporate values and a vocation: “Leading the way to better food”. With more than 26,000 employees in 38 countries, Savencia develops innovative products of high quality that are mainly commercialized in Retail and Food Service.

Groupe SAVENCIA consists of two entities: SAVENCIA Fromage & Dairy, a major player in processing milk and the world’s #5 cheese manufacturer with strong brands, and SAVENCIA Gourmet, an international player in Premium Food Service, also presents in retailing and shops and specialized in sweet gastronomy / chocolate, charcuterie and seafood brands.

La Maison du Chocolat is a French luxury chocolate house founded in Paris in 1977 by master chocolatier Robert Linxe. Renowned for its exceptional craftsmanship and refined approach to chocolate, the brand is internationally recognized for its delicate ganaches, pralines, and elegant gift creations.

With boutiques in key cities including New York, La Maison du Chocolat embodies French savoir-faire, combining artisanal expertise, high-quality ingredients, and a constant pursuit of excellence to deliver an exceptional chocolate experience.

Job Info