BOUTIQUE ASSISTANT MANAGER

Chocolatree; Boston, Northern (MA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

La Maison du Chocolat in Boston seeks a dynamic retail professional to lead and develop a sales team within a busy kiosk environment. You will hire and train staff, manage inventory, and drive sales targets while ensuring top-notch customer service and visual presentation.

The role requires flexibility for nights, weekends, and some holidays, with an emphasis on reliability, organization, and professional communication at all store levels.

Qualifications

• Help on hiring and training new and current sales associates.
• Resolve customer issues to their overall satisfaction.
• Coach employees in areas of improvement utilizing Emotional Intelligence/Empathy to resolve issues or employ Change Management, delegating tasks.
• Schedule flexibility, with the ability to work nights, weekends and some holidays to meet the needs of the business.
• Highly dependable, responsible, and organized. Lateness and unexcused absences are not an issue and the team can count on you to see tasks through to completion in a timely manner and/or "on time" where timelines are set.
• Communicate clearly, professionally, and with respect at all levels of the store and company. This includes being able to listen and show restraint (not communicate) in difficult interactions, allowing empathy, strategy, and calm to prevail over reaction or emotional responses. Your overall demeanor is consistent and a calming/reassuring influence in the store.

Responsibilities

• Help on hiring and training new and current sales associates.
• Keep track of inventory levels and order accordingly.
• Manage and motivate the sales team to achieve the sales objective and results.
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Ensure the upkeep, maintenance, and presentation of the kiosks.
• Ensure company policies are followed.
• Ensure that health, safety, and security rules are followed.
• Resolve customer issues to their overall satisfaction.
• Assist on engaging possible corporate clients.
• Physical ability to carry out the essential functions of the job, including stocking shelves, ringing sales, standing or walking the entire shift.
• Schedule flexibility, with the ability to work nights, weekends and some holidays to meet the needs of the business
• Highly dependable, responsible, and organized. Lateness and unexcused absences are not an issue and the team can count on you to see tasks through to completion in a timely manner and/or "on time" where timelines are set. You have great organization skills and can easily "pick up where you left off" where other tasks/priorities pop up.
• Communicate clearly, professionally, and with respect at all levels of the store and company.

Skills

Leadership

Emotional Intelligence

Empathy

Coaching

Communication

Time management

Job description

• Help on hiring and training new and current sales associates.
• Keep track of inventory levels and order accordingly.
• Manage and motivate the sales team to achieve the sales objective and results.
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Ensure the upkeep, maintenance, and presentation of the kiosks.
• Ensure company policies are followed.
• Ensure that health, safety, and security rules are followed. Communicating and/or responding to risks/threats to the company and the safety of the team or client(s), communicating professionally and with positive content to encourage inclusiveness and sharing of ideas/concerns
• Resolve customer issues to their overall satisfaction.
• Coach employees in areas of improvement utilizing Emotional Intelligence/Empathy to resolve issues or employ Change Management, delegating tasks.
• Assist on engaging possible corporate clients.
• Physical ability to carry out the essential functions of the job, including stocking shelves, ringing sales, standing or walking the entire shift.
• Schedule flexibility, with the ability to work nights, weekends and some holidays to meet the needs of the business
• Highly dependable, responsible, and organized. Lateness and unexcused absences are not an issue and the team can count on you to see tasks through to completion in a timely manner and/or "on time" where timelines are set. You have great organization skills and can easily "pick up where you left off" where other tasks/priorities pop up.
• Communicate clearly, professionally, and with respect at all levels of the store and company. This includes being able to listen and show restraint (not communicate) in difficult interactions, allowing empathy, strategy, and calm to prevail over reaction or emotional responses. Your overall demeanor is consistent and a calming/reassuring influence in the store.

About Us

Savencia is an international, family-based and independent food group infused with strong corporate values and a vocation: “Leading the way to better food”. With more than 26,000 employees in 38 countries, Savencia develops innovative products of high quality that are mainly commercialized in Retail and Food Service.

Groupe SAVENCIA is a major player in processing milk, international player in Premium Food Service, also presents in retailing and shops and specialized in sweet gastronomy / chocolate, charcuterie and seafood brands.

La Maison du Chocolat is a French luxury chocolate house founded in Paris in 1977 by master chocolatier Robert Linxe. Renowned for its exceptional craftsmanship and refined approach to chocolate, the brand is internationally recognized for its delicate ganaches, pralines, and elegant gift creations.

With boutiques in key cities including New York, La Maison du Chocolat embodies French savoir-faire, combining artisanal expertise, high-quality ingredients, and a constant pursuit of excellence to deliver an exceptional chocolate experience.

Job Info

• Job Identification 5687
• Job Category SALES
• Posting Date 05/22/2026, 12:27 AM
• Job Schedule Full time
• Locations 776-778 Boylston Street, BOSTON, MA, 02199, US

776-778 Boylston Street, BOSTON, MA, 02199, US