Boutique Hotel Concierge & Lounge Specialist

Windriver-Lakefront-and-Golf-Community; Gatlinburg (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Windriver-Lakefront-and-Golf-Community operates the Timber boutique hotel in Gatlinburg, TN, seeking an on-site Hotel Administrator. You will welcome guests, assist with check-in and check-out, respond to requests, and maintain a welcoming lounge environment for a low-volume beverage service.

The role emphasizes guest relations, coordination with operations, and adherence to alcohol service laws and hotel policies.

Qualifications

• Experience in guest services or hospitality roles.
• Ability to check IDs and uphold alcohol-service requirements.
• Comfort with serving beverages in a low-volume lounge.

Responsibilities

• Act as ambassador for the hotel, welcoming guests and assisting with check-in/out.
• Respond to guest requests and inquiries with courtesy and timeliness.
• Maintain lounge cleanliness and presentation, and monitor common areas.
• Enter beverage orders in the POS system and handle cash as needed.
• Complete opening/closing checklists and follow alcohol service policies.

Skills

Guest services

Hospitality

Beverage service

Communication

Team coordination

Cash handling

Check-in/check-out

Lounge operations

Tools

Point-of-Sale system

Job description

Windriver-Lakefront-and-Golf-Community operates the Timber boutique hotel in Gatlinburg, TN, seeking an on-site Hotel Administrator. You will welcome guests, assist with check-in and check-out, respond to requests, and maintain a welcoming lounge environment for a low-volume beverage service.

The role emphasizes guest relations, coordination with operations, and adherence to alcohol service laws and hotel policies.