Golf Shop & Guest Services Associate

Ultipro; Gatlinburg (TN); On-site; USD 22,000 - 28,000; Part time

Job summary

Bent Creek Golf Course is seeking a Pro Shop Attendant to deliver exceptional hospitality for golfers in Gatlinburg, TN. You will process reservations, assist guests at check-in, and support maintenance of the shop and carts.

Role involves both Inside and Outside duties, including inventory display, cash handling in the POS, and ensuring a safe, organized pace of play. Previous golf knowledge is a plus, with strong customer service expected.

Qualifications

• Must have strong communication and interpersonal skills.
• Must be coachable and have basic computer skills.
• Must be dependable and have a strong work ethic.
• Knowledge about the game of golf preferred.

Responsibilities

• Processing customer reservations for guests of the golf course.
• Provide customer service to arriving guests to help expedite check-in process.
• Arranges and displays golf shop inventory as necessary and directed.
• Collects green and cart fees (and other revenue) from guests and processes in the POS system as trained.
• Assists in maintaining a clean, safe workplace.
• Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the day.
• Ensure property and its amenities are secured daily.
• Assist with set-up of equipment and golf carts.
• Perform related duties as assigned by General Manager.
• When acting as an "Outside" staff member: welcome and greet guests, explain rules, sanitize carts, organize facilities, ensure pace of play, record starting times.
• Keep records of starting times and cart numbers when necessary.

Skills

Communication skills

Interpersonal skills

Coachable

Basic computer skills

Golf knowledge

POS system

Tools

POS system

Job description

Bent Creek Golf Course is seeking a Pro Shop Attendant to deliver exceptional hospitality for golfers in Gatlinburg, TN. You will process reservations, assist guests at check-in, and support maintenance of the shop and carts.

Role involves both Inside and Outside duties, including inventory display, cash handling in the POS, and ensuring a safe, organized pace of play. Previous golf knowledge is a plus, with strong customer service expected.