Boutique Facilitator - Miami Design

CHANEL; Miami (FL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Wellbeing days

Parental leave

401K

Healthcare benefits

Job summary

CHANEL is seeking a Boutique Facilitator in the Miami Design District. You will support sales, assist with operations, and help provide the highest standards of service to clients. This multi‑functional role requires team collaboration, excellent communication, and a passion for CHANEL culture.

You will assist in shipments, inventory tasks, packaging, and cash handling while maintaining a welcoming client experience in-store. Flexibility for late nights, weekends, and holidays is required.

Qualifications

• Minimum 1 year of related retail experience.
• Excellent communication and interpersonal skills.
• Passion for client experience and brand.
• Foreign language skills are preferred but not required.

Responsibilities

• Deliver exceptional customer service and greet clients.
• Be the brand ambassador with ongoing sales and service support.
• Assist Operations with shipments, inventory counts, and re-ticketing.
• Support Fashion Advisors with packaging and in-store tasks.
• Open/close registers and assist with cash handling.
• Handle administrative calls to resolve client issues promptly.

Skills

Team player

Excellent communication

Client experience

Foreign languages preferred

Education

High School Diploma

Job description

Boutique Facilitator, Miami Design

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

We are looking for a Boutique Facilitator in the Miami Design District. Someone passionate about providing the highest standards of service and will be trained to be well-rounded in all activities within the Boutique. They will be crucial to the success of the operations within the Boutique. As a multi-functional, "generalist" support role, the Boutique Facilitator assists the sales associates, and the boutique to maximize client-facing time and will support all areas of the Boutique as needed.

What Impact You Can Create at CHANEL:

• Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting
• Be the ultimate brand ambassador by providing continuous sales and service support
• Support the Operations team in maintaining the incoming and outgoing shipments processes, assisting with inventory cycle counts and daily re‑ticketing
• Assisting and supporting Fashion Advisors with packaging
• Support opening and closing of registers and assist with handling cash and deposits
• Effectively conduct administrative responsibilities i.e., answering phone calls to ensure any client issues are resolved in a prompt and professional manner

You Are Energized By:

• Providing the highest standards of service
• Building collaborative partnerships and relationships in a team-focused environment
• Fostering a meaningful client experience centered around inclusion and connection
• Your curiosity to continuously learn and grow

What You Will Bring to The Team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:

• Minimum 1 year of related retail experience
• Minimum High School Diploma
• Able to lift 15 lbs.
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

The anticipated hourly rate range for this position is $25 through $28.00 per hour. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANEL Community:

CHANEL Community empowers our employees to channel their passion