Boutique Facilitator, Host, Rodeo

Chanel; Beverly Hills (CA); In loco; USD 32.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Wellbeing resources

Generous paid time off

401K and other incentives

Healthcare options

Life insurance

Descrizione del lavoro

CHANEL in Beverly Hills is seeking a Boutique Facilitator, Host who will warmly greet clients and help manage the client journey in our boutique. The role supports all areas of the boutique to maximize client-facing time and maintain a smooth flow of traffic.

You will collaborate with the team to provide exceptional service, answer questions, and communicate wait times while upholding CHANEL’s standards and the inclusive culture the brand embodies.

Competenze

• Minimum High School Diploma
• Minimum 1 year of related experience
• Passion for delivering exceptional client service

Mansioni

• Greet clients warmly on arrival and facilitate a smooth initial interaction
• Help manage wait times and appointments to optimize client flow
• Assist clients by answering questions and bridging wait time with in-boutique experience
• Maintain steady traffic flow to ensure adequate service levels
• Communicate expected wait times and in-boutique experience clearly to clients

Conoscenze

Excellent communication skills

Teamwork

Customer experience

Foreign language skills (preferred)

Formazione

High School Diploma

Descrizione del lavoro

Boutique Facilitator, Host, Rodeo

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

We are looking for a Boutique Facilitator, Host who is passionate about providing the highest standards of service to facilitate and support the client journey in our Boutiques. This position plays a critical role in being the first client interaction, greeting clients warmly and maintaining the flow of traffic. The Boutique Facilitator, Host will also assist other members of the boutique to maximize client-facing time and will support all areas of the Boutique as needed.

What impact you can create at CHANEL:

• Facilitate in the seamless client experience by warmly greeting clients upon arrival and sharing relevant information regarding health and safety protocols
• Leverage tools and processes to help manage client wait times and appointments
• Assist clients by answering questions and helping facilitate a seamless experience to bridge the wait time and time in boutique
• Maintain flow of traffic to ensure adequate service levels
• Proactively communicate what the client should expect in terms of wait time, in-boutique experience, etc, setting realistic expectations with clients

You are energized by:

• Genuinely welcoming and guiding clients
• Turning difficult situations into positive memories
• Providing the highest standards of service
• Building collaborative partnerships and relationships in a team-focused environment
• Fostering a meaningful client experience centered around inclusion and connection
• Your curiosity to continuously learn and grow

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:

• Minimum 1 year of related experience
• Moves with pace and energy while maintaining attention to detail
• A people person who can work both independently and with others
• Minimum High School Diploma
• Able to lift 15 lbs.
• Must have flexible schedule with the ability to work late nights, weekends and some holidays
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated hourly rate range for this position is $23.60 through $28.00. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.

This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable commun