Boutique Director

Maison Alaïa; New York (NY); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with employer match

HSA/FSAs

Paid time off

Wellness reimbursement

Volunteer days

Job summary

Richemont Americas's ALAÏA boutique in Soho, New York seeks a Boutique Director to lead the store, inspire the team, and drive growth in a luxury retail environment. The role requires strategic leadership, client relationship management, and a deep commitment to delivering exceptional guest experiences.

The ideal candidate will coach staff, implement business initiatives, and partner with internal and external stakeholders to strengthen sales and service standards.

Qualifications

• 10+ years of experience in a luxury retail environment.
• Proven track record of attaining targets.
• Managerial experience leading a team.
• Existing network and client base in the local area.
• Ability to think strategically and implement business actions.
• Bold sense of initiative and drive.

Responsibilities

• Drive sales to meet or exceed monthly and annual store targets.
• Elevate in-store guest experience and lead the selling ceremony.
• Hire, coach, and develop a winning store team.
• Develop client development strategies and monitor market competition.

Skills

Luxury retail experience

Target attainment

Managerial experience

Local client network

Strategic thinking & action

Initiative & drive

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Boutique Director

ALAÏA | Soho, New York

Reports to: US Brand President

Role Overview

Acting as an ambassador of ALAÏA, the Boutique Director is responsible for inspiring and developing the store team to successfully reach quantitative and qualitative targets. The boutique director is a strong leader, with an entrepreneurial spirit, who is able to collaborate with business partners (internal and external) to drive all business initiatives, gain support and cooperation to drive the business forward. They are a strategic thinker who is able to provide action plan recommendations, make decisions, solve problems.

Responsibilities

SALES

• Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend
• Identify business opportunities and implement actions to consistently achieve or exceed monthly and annual store sales plan.
• Direct sales team to drive client development activity and cultivate new and existing clients
• Demonstrate sales leadership by playing an active role on the sales floor and managing clients relationships personally.
• Manage and motivate the team to drive business through key product pillars
• Implement a business development action plan, based on the building of a solid network of corporate partners and business bringers

SERVICE

• Elevate the in-store experience by consistently delivering memorable moments
• Lead, model and coach
• Ensure continuous Guest experience management presence on the sales floor, coaching the team according to the Alaia selling ceremony.
• Optimize hospitality and store amenities to create unique experiences.
• Take action to improve client service – before, during and after sales.

TALENT

• Elevate and hire talent to ensure a winning team and create a best-in-class service and selling organization.
• Develop and execute a talent action plan for the store
• Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth
• Continuously encourage, coach, provide qualitative feedback, utilizing reward, and recognition as well as performance management process to improve team engagement and performance.

CRM AND MARKET

• Clienteling: Responsible for driving the instore focus from walk-in in customer business to proactive outreach and meaningful client relationship building. Build store’s client development strategy and support team in development of their own client development strategies.
• Competitor market awareness: Monitor the luxury fashion local market performance, including product, price, and competitors activities and make suggestions to improve and enhance store performance
• Market events and initiatives: Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships. Actively participate in local events to build network and engage team in attending events as well

Qualifications

As a role model for the team, the store manager is a strong and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences. The store manager is a dynamic and inspiring leader who embodies Alaia values.

• 10 years' experience in a luxury retail environment
• Proven record of attaining targets
• Managerial experience
• Existing network and client base in local area
• Ability to think strategically and put in place the propre business actions
• Bold sense of initiative

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $140,000 - $160,000

Salary will be determined based on relevant skills and experience.