Boutique Consultant

Goodwill Industries of Michiana; Griffith (IN); On-site; USD 18,000 - 26,000; Full time

Job summary

Goodwill Industries of Michiana in Indiana seeks a dedicated consultant to provide expert styling and personalized service for formalwear, proms, galas, weddings, and pageants. You will ensure a welcoming boutique atmosphere and use POS to process transactions, returns, and credits, while supporting merchandising and inventory care.

The role emphasizes assisting with intake and quality control of donated or consigned items, maintaining displays, and contributing to digital marketing efforts.

Qualifications

• High school diploma or equivalent, or ability to obtain.
• Retail/boutique experience with knowledge of formalwear brands and sizing.
• Genuine interest in fashion and nonprofit resale mission.
• Proficiency with steamers, tagging guns, and POS software.

Responsibilities

• Provide expert styling and personalized service by helping customers select formalwear for proms, galas, weddings, and pageants.
• Greet visitors and create a welcoming boutique atmosphere for a high-quality shopping experience.
• Accurately operate the POS system to process transactions, returns, and store credits while meeting sales goals.
• Execute inventory intake and quality control by inspecting donated or consigned formalwear for condition and cleanliness.
• Maintain visually appealing boutique displays and ensure fitting rooms are shopper-ready.
• Perform garment steaming, tagging, and labeling to highlight high-quality inventory.
• Manage inventory tracking and stock rotation, pricing, and periodic counts.
• Collaborate with Marketing Team to produce social media content featuring inventory.
• Follow store policies, safety standards, and loss prevention practices.
• Provide cross-training and support across store operations.
• Other duties as assigned by supervisor.

Skills

Customer service

Fashion knowledge

Retail experience

Formalwear knowledge

Social media

POS software

Driver's license

Garment care

Education

High school diploma

Tools

POS inventory software

Industrial garment steamers

Tagging guns

Job description

To provide exceptional customer service in a specialty retail environment focused on curated, pre-owned formal and special occasion apparel. This role is responsible for providing a personalized shopping experience, assisting customers in selecting high-quality formalwear, and maintaining boutique standards. Beyond sales, the Consultant supports mission-driven resale operations including intake, merchandising, and inventory care, and assists with general retail store operations as needed. This position reports to the Store Manager, who evaluates performance annually.

Compensation

$16.25 hourly

Qualifications

• High school diploma or equivalent, or the ability to obtain it through The Excel Center.
• Previous experience in a retail or boutique environment with knowledge of formalwear brands and sizing.
• A genuine interest in fashion and alignment with the mission of a nonprofit, sustainable resale.
• Proficiency in using industrial garment steamers, tagging guns, and basic POS inventory management software.
• Familiarity with social media platforms such as Instagram and TikTok for content creation.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Responsibilities

• Provide expert styling and personalized service by assisting customers in selecting formalwear for proms, galas, weddings, and pageants, offering professional recommendations on fit and accessories.
• Create a welcoming and inclusive boutique atmosphere by greeting and engaging visitors warmly to ensure a high-quality shopping experience.
• Accurately operate the Point of Sale (POS) system to process transactions, returns, and store credits while meeting sales goals through product knowledge, personalized service, and suggestive selling.
• Execute inventory intake and quality control by inspecting donated or consigned formalwear for condition and cleanliness according to established acceptance guidelines.
• Maintain visually appealing boutique standards by organizing floor displays, ensuring fitting rooms are shopper-ready, and implementing merchandising plans that reflect current trends.
• Perform garment preparation and care, including steaming, tagging, and labeling items according to boutique standards to highlight high-quality inventory.
• Manage inventory tracking and stock rotation, assisting with pricing and periodic inventory counts as directed by management.
• Contribute to digital marketing efforts by collaborating with the Marketing Team to produce social media content that showcases boutique inventory.
• Ensure operational excellence by following all store policies, safety standards, and loss prevention practices, including opening and closing procedures.
• Provide versatile team support by cross-training store personnel to assist in the boutique, performing additional duties in the general retail store area, and collaborating with team members to ensure smooth daily operations.
• Other duties as assigned by supervisor.