Boutique Assistant - Hudson Yards

Brobston Group; New York (NY); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Brobston Group operates a luxury boutique in New York and seeks a Boutique Assistant to deliver a memorable client experience. You will partner with boutique management and sales staff on hospitality, client services, and daily operations.

The role includes welcoming clients, preparing appointments, presenting products, gift wrapping, and managing queue and phone duties. You will maintain service areas and assist with opening/closing procedures, while upholding standards.

Qualifications

• Experience in luxury retail, service, or hospitality is a plus.
• Proficient in MS Office; SAP knowledge is a plus.
• Strong organization, communication, attention to detail, and client service skills.
• Ability to work retail hours, including weekends.
• Ability to stand and lift items up to 45 pounds.

Responsibilities

• Welcome clients and assist with appointment preparation, product presentation, gift wrapping, and other client care.
• Support boutique traffic, appointment booking, queue management, phone duties, and quick service requests.
• Maintain hospitality and client service areas, replenish supplies, and help with boutique opening and closing.
• Follow security and operational procedures and collaborate with boutique colleagues to uphold service standards.

Skills

MS Office

Customer service

Organization

Communication

Attention to detail

Tools

SAP

Job description

Summary

The Boutique Assistant supports a seamless, memorable client experience at a luxury boutique. This role partners with boutique management and sales associates on hospitality, client services, and daily boutique operations.

Responsibilities

• Welcome clients and assist with appointment preparation, product presentation, gift wrapping, and other client treatment.
• Support boutique traffic, appointment booking, queue management, phone duties, and quick service requests.
• Maintain hospitality and client service areas, replenish supplies, and help with boutique opening and closing.
• Follow security and operational procedures and collaborate with boutique colleagues to uphold service standards.

Requirements

• Previous luxury retail, service, or hospitality experience is a plus.
• Excellent computer skills and MS Office experience are required; SAP knowledge is preferred.
• Strong organization, communication, attention to detail, and client service skills.
• Availability to work retail hours, including weekends, and travel for training as needed.
• Ability to stand and walk for extended periods, frequently bend or kneel, climb stairs, and lift or move items up to approximately 45 pounds.