Bounce Back Vacation Package Specialist

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bi-weekly pay

Compensation plan

Rewards program

Annual bonus

Medical, dental, vision

401K match

Travel perks

Tuition assistance

Referral program

Job summary

Orange Lake Resort in Kissimmee, FL is seeking an Inhouse Marketing Bounce Back Agent to engage guests checking out or who declined an on-site presentation, introducing Bounce Back and Mini Vacation Package opportunities to create future vacation commitments.

You will build rapport, explain package features, address questions, and convert interest into bookings while ensuring a positive guest experience and adherence to marketing guidelines.

Qualifications

• High school diploma or equivalent preferred.
• Experience in sales, marketing, hospitality, or guest-facing environment preferred.
• Strong verbal communication and active listening skills.
• Ability to build rapport and trust with guests.
• Confidence presenting vacation offers and addressing objections.
• Attention to detail with documentation and systems.
• Ability to manage multiple guest interactions and production goals.
• Comfortable in a fast-paced, guest-focused environment.

Responsibilities

• Engage guests at checkout or after declined on-site presentation invitation to build rapport.
• Present Bounce Back and Mini Vacation Package options with features, benefits, pricing, eligibility, and requirements.
• Drive sales using consultative techniques and ask for the sale.
• Process package transactions accurately following policies and compliance standards.
• Collaborate with resort teams to maximize guest engagement and track sales activity.

Skills

Strong verbal communication

Active listening

Rapport building

Sales experience

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Orange Lake Resort in Kissimmee, FL is seeking an Inhouse Marketing Bounce Back Agent to engage guests checking out or who declined an on-site presentation, introducing Bounce Back and Mini Vacation Package opportunities to create future vacation commitments.

You will build rapport, explain package features, address questions, and convert interest into bookings while ensuring a positive guest experience and adherence to marketing guidelines.