Bounce-Back Vacation Package Sales Specialist

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); Hybrid; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Bi-weekly Pay & Lucrative Compensation

Rewards & Recognition Programs

Annual Bonus Opportunities for Select

Comprehensive Medical, Dental, and Vis

401K Match

Team Member Travel Perks and Discounts

Tuition Assistance

Referral Compensation Program

Zusammenfassung

Holiday Inn Club Vacations Incorporated is seeking a Vacation Package Specialist at Orange Lake Resort in Kissimmee, FL to engage resort guests, present BounceBack and Mini Vacation Package options, and convert interest into future vacation commitments.

The role emphasizes building rapport, delivering accurate information, processing transactions, and collaborating with resort teams to maximize guest engagement while meeting sales goals.

Qualifikationen

• High school diploma or equivalent preferred.
• Previous experience in sales, marketing, hospitality, customer service, or another guest-facing environment preferred.
• Strong verbal communication and active listening skills.
• Ability to quickly establish rapport and build trust with guests.
• Confidence presenting vacation offers and tailoring conversations to guest interests.
• Ability to ask for the sale and professionally address objections.
• Strong attention to detail and accuracy with documentation and computer systems.
• Ability to manage multiple guest interactions and work toward production goals.
• Comfortable working in a fast-paced, guest-focused environment.
• Basic computer skills and the ability to learn sales and guest-management systems.
• Ability to maintain knowledge of current package offers, eligibility requirements, company policies, and compliance standards.

Aufgaben

• Engage guests and build rapport: Proactively approach eligible resort guests during checkout or after they decline an on-site sales presentation invitation.
• Present vacation opportunities: Clearly and accurately explain Bounceback and Mini Vacation Package options, including features, benefits, pricing, eligibility, and participation requirements.
• Drive sales: Use consultative sales techniques to understand guest needs, answer questions, overcome objections, recommend appropriate vacation opportunities, and confidently ask for the sale.
• Complete transactions accurately: Process package transactions, documentation, and system entries accurately and promptly while following company policies, approved marketing guidelines, privacy practices, and compliance requirements.
• Partner with the resort team: Work closely with resort operations, Front Desk, and Marketing teams to maximize guest engagement opportunities. Maintain knowledge of current offers and track sales activity and performance.

Kenntnisse

Verbal communication

Active listening

Rapport building

Sales skills

Customer service

Objection handling

Attention to detail

Multitasking

Tech literacy

Team collaboration

Ausbildung

High school diploma or equivalent

Tools

Guest-management systems

POS / Sales systems

Computer systems

Jobbeschreibung

Holiday Inn Club Vacations Incorporated is seeking a Vacation Package Specialist at Orange Lake Resort in Kissimmee, FL to engage resort guests, present BounceBack and Mini Vacation Package options, and convert interest into future vacation commitments.

The role emphasizes building rapport, delivering accurate information, processing transactions, and collaborating with resort teams to maximize guest engagement while meeting sales goals.