Boulder Insurance Support Specialist – In-Office

The Juris Agency; Boulder (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings Off

Job summary

The Harrington Agency - Allstate in Boulder, CO is seeking a Customer Service Specialist to serve policyholders with warmth and professionalism. You will answer questions, resolve issues, maintain records, and proactively reach out to clients to ensure their needs are met in a friendly in-office setting.

This role emphasizes teamwork, strong communication, attention to detail, and a commitment to delivering outstanding service.

Qualifications

• Experience delivering customer service in insurance
• Ability to handle inquiries and resolve issues promptly
• Accurate documentation of client interactions
• In-person and phone communications
• Willingness to complete CO license if not held

Responsibilities

• Client Engagement: Provide friendly and efficient service to clients, answering questions and resolving issues promptly.
• Policy Support: Guide clients regarding their insurance policies, helping them understand their coverage options and benefits.
• Problem Resolution: Effectively address customer concerns and complaints, ensuring customer satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions for clarity and follow-up.
• Team Collaboration: Work closely with team members to optimize service delivery and enhance customer experiences.
• Feedback Collection: Gather and relay client feedback to improve service offerings and customer satisfaction.

Skills

Customer service

Communication skills

Problem solving

Documentation

Team collaboration

Attention to detail

In-office presence

Local Boulder presence

Insurance knowledge

Education

Colorado Property & Casualty license

Job description

The Harrington Agency - Allstate in Boulder, CO is seeking a Customer Service Specialist to serve policyholders with warmth and professionalism. You will answer questions, resolve issues, maintain records, and proactively reach out to clients to ensure their needs are met in a friendly in-office setting.

This role emphasizes teamwork, strong communication, attention to detail, and a commitment to delivering outstanding service.