Borrower Support Associate I - AI-Driven CX

Wisetack; Oregon; Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Equity

PTO

Sick pay

Holidays (6)

401k

Job summary

Wisetack is hiring a Customer Experience Associate I, Borrower Support, to guide borrowers through financing experiences with clarity, empathy, and accuracy. You will work in a fast-paced environment and leverage AI tools to improve outcomes while protecting consumer trust.

The role emphasizes coaching, cross-functional collaboration, and exceptional communication as you help customers navigate applications, payments, and account questions.

Qualifications

• Bachelor's degree preferred.
• 2+ years in customer support or related role.
• Experience leveraging AI tools to improve workflows.
• Comfortable spending the majority of the workday supporting customers over the phone in a high-volume environment.
• Excellent verbal and written communication skills.
• Experience with consumer lending products or related regulated environments.
• Experience using Salesforce, Zendesk, or similar platforms.
• Willingness to work weekends.

Responsibilities

• Provide borrower support by phone and across channels with clarity and empathy.
• Follow lending requirements and policies while identifying risks and issues.
• Own borrower issues from first contact through resolution.
• Identify recurring pain points and share insights with cross-functional teams.
• Use AI tools to improve speed, quality, and outcomes while protecting trust.

Skills

Communication skills

Ownership & follow-through

AI tools experience

Phone support

Attention to detail

Fintech familiarity

Weekend availability

Education

Bachelor's degree preferred

Tools

Salesforce

Zendesk

Job description

Wisetack is hiring a Customer Experience Associate I, Borrower Support, to guide borrowers through financing experiences with clarity, empathy, and accuracy. You will work in a fast-paced environment and leverage AI tools to improve outcomes while protecting consumer trust.

The role emphasizes coaching, cross-functional collaboration, and exceptional communication as you help customers navigate applications, payments, and account questions.