Booth Attendant

University of Wisconsin; Madison (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

The University of Wisconsin-Madison is seeking a Booth Attendant to join the Transportation Services department. This part-time position involves managing parking operations, ensuring customer service excellence during night hours, and requiring experience in cash handling. A genuine commitment to diversity and inclusion is central to this role.

Benefits

Comprehensive benefits package

Generous paid time off

Tax-advantaged savings accounts

Participation in Wisconsin Retirement System (WRS)

Qualifications

• Experience with cash handling and customer service required.
• Experience using Microsoft Suite (Outlook, Excel, Word).

Responsibilities

• Manages operation of parking booths and performs cash control.
• Exchanges tickets and cash from customers as they enter or leave facilities.
• Informs customers of parking policies and acts courteously.

Skills

Customer Service

Cash Handling

Communication Skills

Education

H.S. Diploma

Tools

Microsoft Suite

Job description

Job Summary:

About the Position:
This position is a part of our Transportation Services department within the Facilities Planning and Management Division at UW-Madison. The Booth Attendant is responsible for collecting parking fees at the exit of staffed parking structures and to assist permit holders when having difficulties exiting the parking structure while maintaining the customer service standards Transportation Services has set. The Booth Attendant is an on site position.The expected schedule for this position is Saturday and Sunday 8:00 PM to 7:00 AM.

About our Transportation Services department:
UW Transportation Services is a department within Facilities Planning and Management (FP&M) on the UW-Madison campus. We serve a variety of customers with a diverse set of parking and transportation needs. Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. Primary functions include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.

About the Division of Facilities Planning& Management (FP&M):
The Division of Facilities Planning& Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in the university's education, research, and outreach activities. We are responsible for everything from the building projects that change the face of campus to the flowers
that beautify the grounds.
Find out more about our Division: https://inside.fpm.wisc.edu/about-fpm/

Responsibilities:

Manages the operation of parking booths, leads and assists staff, and performs cash control and audit duties. Establishes and maintains a high level of customer service and works with other units to solve parking problems.

• 40% Exchanges tickets and cash from customers as they enter or leave facilities
• 15% Maintains fee computers
• 10% Ensures safe and doors are locked whenever leaving the booth and at the end of each shift
• 10% Informs customers of parking policies and acts courteously. Assists customers by giving directions, calling for emergencies, and locating vehicles
• 10% Maintains lots by contacting enforcement for the citation or removal of vehicles that are illegally parked
• 5% Assists in the training of new employees
• 5% Continuously updates knowledge of UW Parking rules/regulations with effective communication skills to convey this information to the customer
• 5% Monitors and responds to traffic flow with a high level working knowledge of T2 parking systems to spontaneously resolve lot traffic issues

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
H.S. Diploma

Qualifications:

Required:
-Experience with cash handling and customer service
-Experience using Microsoft Suite (Outlook, Excel, Word)

License/Certification:

Preferred
Drivers License - Valid and Meets UW Risk Management Standards

Work Schedule:

The expected schedule for this position is 8:00 PM to 7:00 AM.

Work Type:

Part Time: 50%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $20.00 HOURLY
Depending on Qualifications
The minimum hourly rate for this position is $20.00, but is negotiable based on experience and qualifications. We offer a competitive night differential of $2.50 per hour when you work between 6:00 PM and 6:00 AM.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see below for more information: University Staff: https://www.wisconsin.edu/ohrwd/benefits/download/univstaff.pdf

Additional Information:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, or a foreign national authorized to work in the United States without need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

How to Apply:

Your cover letter or resume is the ideal place for you to share how your qualifications and experience will translate to this position and showcase your unique talents.

Finalists will be asked to provide a list of at least three professional references with titles, emails, and phone numbers (including at least one supervisory reference). Please note that references will not be contacted without your prior knowledge.

To begin the application process, click the "apply now" button.

Contact:

Passion Malotky
[e-mail]
608-890-1852
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Booth Attendant(CP061)

Department(s):

A71-FACILITIES PLNG AND MGMT/TRANS SERV/PARK STRCT

Employment Class:

University Staff-Ongoing

Job Number:

314745-CP

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Division Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.