Bookstore Operations Coordinator - Online Order Fulfillment

Kennesaw State University; Kennesaw (GA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Tuition waiver

Job summary

Kennesaw State University is seeking a Bookstore Operations Coordinator to oversee online order fulfillment across bookstore locations. You will handle printing orders, packing, parcel lockers, and customer service while coordinating product transfers and inventory activities.

The role requires a high school diploma, a valid driver's license, and 2 years in order fulfillment or logistics. A degree is preferred; benefits include tuition waiver and comprehensive plans.

Qualifications

• High School diploma or equivalent.
• Current, valid, and unrestricted driver’s license.
• Two years of work experience in order fulfillment, inventory control, logistics, or related field.
• Preferred degree from an accredited institution in a related field.

Responsibilities

• Coordinate online order activity including printing, picking, packing, and using parcel locker systems.
• Maintain and update e-commerce site information and order fulfillment functions.
• Fulfill products sold through additional portals (Amazon, etc.).
• Manage storage, shipping, receiving, and inventory at the Kennesaw bookstore.
• Support transfers between bookstore and warehouse locations and assist in events.
• Assist with policy development for Order Fulfillment, Inventory Control, Parcel Lockers and Logistics.
• Support inventory activities such as cycle counts and physical inventories.
• Assist with customer service, cashier duties, and sales-floor supervision.
• Oversee hiring and training of student staff; may assist other locations.

Skills

Interpersonal skills

Customer service

Communication

Time management

Organization

Problem solving

Presentation skills

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

E-commerce platforms

Job description

Job Title: Bookstore Operations Coordinator - Online Order Fulfillment

Location: Kennesaw, Georgia

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 303544

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Responsible for the coordination and administration of e-commerce and order fulfillment processes, package tracking systems, and parcel locker system processes for all KSU bookstore locations. Provides critical support to the department and management for essential store operations. Works closely with various team members and campus partners to facilitate efficient and accurate transfer of products between all bookstore locations.

Responsibilities

• Responsible for all online order activity conducted through bookstore's e-commerce websites (i.e., printing orders, pulling merchandise, processing orders, packing orders, using parcel locker system, resolving customer service issues, managing backorder lists, etc.)
• Maintains e-commerce site updates in terms of information and functionality, specifically as it relates to e-commerce and order fulfillment
• Manages the fulfillment of any product (primarily textbooks) sold through other e-commerce portals such as Amazon, Vindy, etc.
• Responsibility for the storage, shipping and receiving areas in the Kennesaw bookstore location (maintain daily cleanliness, organize inventory storage, monitor in-bound and out-bound deliveries/transfers)
• Supports various bookstore teams and others, especially in terms of facilitating the transfer of product and supplies between all bookstore and warehouse locations, and assists in preparing merchandise for special events as needed
• Assists in setting policy and procedures specifically related to Order Fulfillment, Inventory Control and Storage, Parcel Lockers, Merchandise Transfers and Logistics, etc.
• Assists with inventory management activities such as cycle counts, physical inventories, etc.
• Assists department management with various duties such as customer service support, cashier, and sales floor supervision, facilitating specialty service programs, facilities maintenance, and assuring general cleanliness and organization of operational spaces
• Oversees the hiring and training of student staff supporting the department
• May assist with similar responsibilities at other bookstore locations as needed
• May work with other department or division teams at times on other website related work such as product management presentation

Required Qualifications

Educational Requirements

• High School diploma or equivalent

Other Required Qualifications

• Current, valid, and unrestricted driver's license

Required Experience

• Two (2) years of work experience in order fulfillment, inventory control, logistics, or related field

Preferred Qualifications

Preferred Educational Qualifications

• An undergraduate or advanced degree from an accredited institution of higher education in a related field

Preferred Experience

• Previous experience in order fulfillment, e-commerce, supply chain, materials management and/or purchasing

Proposed Salary

The budgeted salary range is $16.40 - $17.50 per hour. Offers are based on relevant experience.

Benefits

• Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Knowledge, Skills & Abilities

Abilities

• Able to handle multiple tasks or projects at one time meeting assigned deadlines

Knowledge

• Knowledge of managing e-commerce sites
• Knowledge with best practices for inventory management

Skills

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position may travel 1% - 24% of the time

Background Check

• Standard Enhanced
• DMV
• 9 Panel Lab Drug Test

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf