Bookstore Key Carrier

The Village Market ®; Atlanta (GA); On-site; USD 22,041 - 24,796; Full time

Job summary

The Village Market ® in Atlanta is looking for an experienced Assistant Manager to oversee daily operations, ensuring exceptional customer experience. This role is crucial in leading staff and maintaining store flow while fostering a love for books and community.

Ideal candidates will have retail management experience and a passion for books. Responsibilities include handling inventory, customer engagement, and event preparation. Compensation ranges from $16 to $18 per hour based on experience.

Qualifications

• 1–2+ years of bookstore or retail management experience required.
• Strong leadership, communication, and organizational skills.
• Excellent customer service abilities with a warm demeanor.

Responsibilities

• Oversee daily store operations and deliver exceptional customer experience.
• Manage inventory, merchandising, and staff training.
• Prepare for bookstore events and engage with the community.

Skills

Leadership

Customer service

Communication

Organizational skills

Retail management

Tools

Ingram iPage

POS systems

Job description

Village Books is located in Southdown of a vibrant, community-centered independent bookstore where readers, learners, and creatives gather.

Position Overview

We're seeking a dependable, experienced Assistant Manager (Key Carrier) to oversee daily store operations and deliver an exceptional customer experience. This role requires someone reliable, organized, and confident managing the store independently, including opening and closing, monitoring communications, supervising staff, and maintaining operational flow during full shifts.

The ideal candidate brings strong bookstore or retail leadership experience, deep knowledge of books across genres, and genuine enthusiasm for handselling. You thrive in a customer-facing environment and understand the rhythm of bookstore operations, from inventory management to event support to creating memorable moments for every reader who walks through our doors.

Key Responsibilities

Store Operations & Leadership

• Serve as the primary key carrier, responsible for opening and closing the store, securing the premises, and completing end-of-day procedures
• Oversee daily operations, ensuring the store remains clean, organized, fully stocked, and welcoming
• Monitor the bookstore email inbox throughout each shift and respond or escalatet messages as needed
• Lead full shifts with professionalism, sound judgment, and a customer-first mindset
• Support booksellers by providing direction, answering questions, and modeling excellent service

Customer Experience

• Deliver outstanding customer service by greeting, assisting, and engaging every visitor
• Handsell books with confidence and maintain strong working knowledge of genres, new arrivals, and featured titles
• Foster an inclusive, warm, and inviting atmosphere for all readers

Inventory & Merchandising

• Receive, unpack, tag, shelve, and organize new books and merchandise
• Place and manage orders through Ingram iPage and other wholesale distributors
• Maintain visually appealing displays, ensuring featured titles and staff picks are regularly refreshedTrack inventory levels and communicate restock needs or concerns to leadership
• Operate the digital POS system accurately and efficiently (we are a 100% digital transaction environment)
• Process all sales, exchanges, and refunds correctly
• Support store performance through thoughtful product recommendations and awareness of sales goals

Events & Community Engagement

• Prepare for scheduled bookstore events, including setup, signage, and materials
• Assist with author talks, book signings, workshops, and community gatherings
• Manage customer flow and maintain a welcoming experience during events

Team Support

• Train and coach booksellers on store systems, service standards, and inventory processes
• Communicate proactively with leadership regarding staffing, inventory, or operational needs

Qualifications

• 1–2+ years of bookstore or retail management experience required; independent bookstore experience preferred
• Experience with Ingram iPage and book wholesale ordering systems required
• Strong leadership, communication, and organizational skills
• Excellent customer service abilities with a warm, approachable demeanor
• POS and digital transaction experience required (Square, Shopify, or similar)
• Ability to lift up to 30 lbs., shelve books, and stand for extended periods
• Full-shift availability required (10:30 AM – 6:30 PM), including weekends and evenings
• Genuine passion for books, literacy, and building community through reading

Schedule & Compensation

• Hours:20–40 hours per week, depending on store needs and event schedule
• Shifts:Full-shift availability required, including weekends and evenings
• Compensation:$16–$18 per hour, commensurate with experience
• Location: Atlanta, GA 30303
• Experience: Bookstore experience is required