Bookstore Clerk PRN \"As Needed\"

Cumberland Heights Foundation, Inc.; Nashville, Northern (TN, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

The Cumberland Heights Foundation, Inc. seeks a Book Shop Clerk to support daily retail operations including customer service, sales, and payment processing in Shopify.

You will manage inventory, recordkeeping, and ensure accuracy of transactions while upholding the organization’s welcoming environment. This role requires attention to detail, reliable cash handling, and the ability to learn SOPs, with evening and weekend shifts on campus and a focus on confidential information and compassionate

Qualifications

• Requires customer service experience and cash handling; proficient in operating POS and inventory systems.
• Proficient in Microsoft Office (Outlook, Word, Excel) and able to learn Shopify and inventory software.
• Strong attention to detail for sales records, deposits, and documentation.
• Ability to communicate clearly with patients, staff, and visitors in a healthcare environment.

Responsibilities

• Handle all aspects of retail sales including cash, check, and credit card processing.
• Provide warm, courteous, and professional customer service to patients, staff, alumni, and visitors.
• Maintain accurate records of sales, inventory adjustments, and product transfers; complete daily deposits and docs per SOPs.
• Receive, process, and stock inventory; verify shipments and document discrepancies.
• Coordinate with vendors as needed and move inventory from storage to retail space.
• Follow SOPs to ensure inventory accuracy including routine counts and reconciliations.
• Collaborate with Events Coordinator to determine merchandise offerings using data and history.
• Suggest improvements to retail operations, inventory processes, and customer experience.
• Maintain confidentiality of company, financial, and patient information.

Skills

Customer service

Attention to detail

Cash handling

Communication

Problem solving

Education

High school diploma or GED

Tools

Shopify

Microsoft Office

Excel

Point-of-Sale systems

Job description

Description

POSITION SUMMARY

The Book Shop Clerk reports to the Events Coordinator and supports daily retail operations, including customer service, sales and payment processing, inventory receiving and control, and accurate recordkeeping in Shopify. This role plays a key part in maintaining a welcoming retail environment while ensuring inventory and financial accuracy in accordance with established procedures.

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for all aspects of retail sales while on duty, including cash, check, and credit card processing, and accurate point-of-sale transactions in Shopify.
• Provides warm, courteous, and professional customer service to patients, staff, alumni, and visitors while maintaining a welcoming retail environment aligned with the organization’s mission.
• Maintains accurate records of sales, inventory adjustments, and product transfers; completes daily deposits and required documentation in accordance with established SOPs.
• Receives, processes, and stocks inventory; verifies shipments, documents discrepancies or damaged goods, and coordinates with vendors as needed.
• Manages inventory movement from storage to the retail space, ensuring accurate tracking, proper display, and availability of products for sale in Shopify.
• Follows standard operating procedures to ensure inventory accuracy, including routine counts and reconciliation of variances.
• Collaborates with the Events Coordinator to determine merchandise offerings based on the shop’s purpose and historical sales data.
• Recommends improvements to retail operations, inventory processes, and the customer experience.
• Maintains confidentiality of company, financial, and patient information.
• Demonstrates flexibility and responds productively to change in a dynamic retail and behavioral health environment.
• Performs other duties as assigned.

Requirements

• High school diploma or GED is preferred.
• One (1) year of experience in retail operations, inventory control, cash handling, bookkeeping, or related administrative functions preferred.
• Proficient computer skills, including Microsoft Office (Outlook, Word, and Excel), with the ability to learn and accurately use point-of-sale and inventory management systems.
• Shopify experience preferred.
• Strong attention to detail with the ability to maintain accurate sales records, inventory counts, and financial documentation in accordance with established procedures.
• Ability to quickly learn, problem-solve, analyze, and interpret information.
• Excellent written and oral communication skills with the ability to effectively speak, read and write in English.
• Ability to interact with patients and co-workers in a collaborative and courteous manner.
• Ability to model the 12 Step programs and philosophy.
• Familiarity with Twelve Step philosophy and recovering community preferred
• If recovering, eighteen months of verifiable abstinence required; active participation in a twelve-step program preferred.

WORK ENVIRONMENT

• Position is based on a campus setting and requires walking between buildings, including outdoor areas, with exposure to typical environmental conditions and everyday risks requiring standard safety precautions.
• Position involves regular interaction with patients, staff, and visitors, including individuals who may be experiencing emotional distress, and requires adherence to established safety protocols.
• Position includes evening and weekends.
• Ability to lift up to 25lbs and/or push pull up to 40lbs; move around campus on uneven and rural terrain.
• Ability to speak, hear, see, sit, walk, stand, reach, stoop, climb, and use fine/gross motor skills.