Book Department Supervisor (Full-Time) Phoenix

Bookmans Exchange; Phoenix (AZ); On-site; USD 28,000 - 34,000; Full time

Job summary

Bookmans Entertainment Exchange seeks a Book Department Supervisor to lead the department in Phoenix. This full-time role oversees merchandise flow, staff leadership, and vendor orders to keep stock fresh and engaging for customers.

You will act as Manager on Duty 3-4 shifts per week, guiding staff, training new hires, and collaborating with Store Management and Visual Merchandiser to drive store improvements and outstanding customer service.

Qualifications

• Excellent communication, leadership, and customer service skills.
• Ability to lead department staff through task delegation and modeling appropriate attitude and performance.
• Manage employee performance: communicate expectations, provide feedback, evaluate performance, address issues as needed.
• A diverse love of books and strong knowledge of market trends.
• Assist with inventory management and overall store maintenance.
• Able to adapt to a flexible working schedule including days, nights, weekends and holidays.
• Cash handling and basic math skills are essential.

Responsibilities

• Oversee all aspects of the Book Department: establish/maintain efficient circulation of merchandise and refine processing system.
• Assign and distribute work; oversee employee performance; train, develop, and lead department staff.
• Collaborate with Store Management and Visual Merchandiser to brainstorm store improvements; order merchandise from vendors.
• Act as Manager on Duty (MOD) 3-4 shifts per week to supervise staff and interactions with customers for excellent service.

Skills

Communication

Leadership

Customer Service

Inventory Management

Organization

Flexibility

Cash Handling

Mathematics

Book Knowledge

Job description

Book Department Supervisor (Full-Time) Phoenix

About Bookmans Entertainment Exchange

Bookmans Entertainment Exchange has been serving Arizona communities for nearly 50 years. Originally a used bookstore, Bookmans has expanded to include various forms of media such as books, video games, music and movies as well as musical instruments, housewares, and collectibles. We buy, sell, and trade with our customers to acquire the majority of our inventory, proudly following a sustainable business model that keeps items out of landfills and gives them new life. Additionally, Bookmans speaks out against censorship and promotes freedom of expression at every turn.

Job Responsibilities:

To oversee all aspects of the Book Department: to establish/maintain efficient and effective circulation of merchandise through the implementation and constant refinement of the processing system; to assign and distribute work; to oversee employee performance; to train, develop, and lead department staff; to work closely with Store Management and the Visual Merchandiser to brainstorm ideas for store improvement; order merchandise from vendors for store stock. Expected to act as the Manager on Duty (MOD) 3-4 shifts per week to supervise and direct staff assignments and interactions with customers to ensure excellent customer service and customer satisfaction.

Job Requirements:

• Excellent communication, leadership, and customer service skills. Customer Service requires patience, kindness, problem-solving skills, and the ability to work with diverse communities and customer needs.
• Ability to lead department staff through task delegation and modeling appropriate attitude and performance to successfully execute store management directives.
• Manage employee performance for the department staff: communicate performance expectations, provide feedback, evaluate/review performance, recognize and address performance issues, discipline when required.
• A diverse love of books and strong “book knowledge”, awareness of market trends, and a desire to actively expand knowledge and using social media as a resource to gain knowledge and insight.
• Ability to assist with inventory management, product culls, and overall store maintenance.
• Must be able to communicate effectively and be a highly organized individual who can handle multiple priorities and have the ability to ask for clarification and/or assistance when needed.
• Able to adapt to a flexible working schedule to include days, nights, weekends, and holidays.
• Cash handling and basic math skills are essential.

This is a full-time position (minimum of 32 hours per week), and must have Open Availability to work on Friday, Saturday, Sunday, Monday, and be able to work 5 shifts per week.

Applications for this position will be accepted through Monday, November 16, 2026.