Book Department Supervisor (Full-Time) Phoenix

Bookmans Entertainment Exchange; Phoenix (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

Bookmans Entertainment Exchange in Phoenix seeks a Book Department Supervisor to oversee all aspects of the department, ensuring smooth merchandise flow, staff supervision, and vendor coordination. The role requires strong leadership, excellent communication, and a passion for books.

You will train staff, manage inventory, and collaborate with store management and the visual merchandising team to drive store improvements. Open availability for 5 shifts per week, including weekends, is required.

Qualifications

• Excellent communication, leadership, and customer service skills.
• Ability to lead department staff through task delegation and modeling appropriate attitude and performance to execute directives.
• Manage employee performance: provide feedback, evaluate performance, recognize issues, and discipline when required.
• Love of books, awareness of market trends, and using social media as a resource for knowledge.
• Assist with inventory management, product culls, and store maintenance.
• Able to handle multiple priorities and stay highly organized.
• Flexible schedule including days, nights, weekends, and holidays.
• Cash handling and basic math skills are essential.

Responsibilities

• Oversee all aspects of the Book Department and ensure efficient merchandise circulation and stock processing.
• Assign and distribute work; supervise staff; train and develop department personnel.
• Collaborate with Store Management and Visual Merchandiser for store improvement ideas.
• Order merchandise from vendors to maintain store stock.
• Act as Manager on Duty (MOD) 3–4 shifts per week to supervise staff and customer interactions.

Skills

Communication

Leadership

Customer service

Inventory management

Organizational skills

Job description

Book Department Supervisor (Full-Time) Phoenix

About Bookmans Entertainment Exchange

Bookmans Entertainment Exchange has been serving Arizona communities for nearly 50 years. Originally a used bookstore, Bookmans has expanded to include various forms of media such as books, video games, music and movies as well as musical instruments, housewares, and collectibles. We buy, sell, and trade with our customers to acquire the majority of our inventory, proudly following a sustainable business model that keeps items out of landfills and gives them new life. Additionally, Bookmans speaks out against censorship and promotes freedom of expression at every turn.

Job Responsibilities:

To oversee all aspects of the Book Department: to establish/maintain efficient and effective circulation of merchandise through the implementation and constant refinement of the processing system; to assign and distribute work; to oversee employee performance; to train, develop, and lead department staff; to work closely with Store Management and the Visual Merchandiser to brainstorm ideas for store improvement; order merchandise from vendors for store stock. Expected to act as the Manager on Duty (MOD) 3-4 shifts per week to supervise and direct staff assignments and interactions with customers to ensure excellent customer service and customer satisfaction.

Job Requirements:

• Excellent communication, leadership, and customer service skills. Customer Service requires patience, kindness, problem-solving skills, and the ability to work with diverse communities and customer needs.
• Ability to lead department staff through task delegation and modeling appropriate attitude and performance to successfully execute store management directives.
• Manage employee performance for the department staff: communicate performance expectations, provide feedback, evaluate/review performance, recognize and address performance issues, discipline when required.
• A diverse love of books and strong “book knowledge”, awareness of market trends, and a desire to actively expand knowledge and using social media as a resource to gain knowledge and insight.
• Ability to assist with inventory management, product culls, and overall store maintenance.
• Must be able to communicate effectively and be a highly organized individual who can handle multiple priorities and have the ability to ask for clarification and/or assistance when needed.
• Able to adapt to a flexible working schedule to include days, nights, weekends, and holidays.
• Cash handling and basic math skills are essential.

This is a full-time position (minimum of 32 hours per week), and must have Open Availability to work on Friday, Saturday, Sunday, Monday, and be able to work 5 shifts per week.