Bond Support Specialist

Rosenberg & Parker; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

Rosenberg & Parker is looking for a Surety Analyst to join their Bond Operations team. This role involves supporting clients and processing surety bonds with excellence in customer service. Ideal candidates should have 3+ years of insurance experience, preferably in surety.

The Analyst will manage bond issuance, communicate with clients, and handle administrative tasks related to bond operations. A strong focus on detail and strong communication skills are essential in this dynamic work environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 3+ years of related insurance experience, preferably in a surety support role.
• Strong customer service skills with clear communication.

Responsibilities

• Process and manage surety bond needs and issues.
• Deliver exceptional customer service to clients and underwriters.
• Maintain electronic bond documents and ensure accuracy.

Skills

Customer service skills

Attention to detail

Problem-solving abilities

Organizational skills

Communication skills

Education

High school diploma or equivalent; college degree preferred

Tools

Microsoft Office

Job description

Rosenberg & Parker Surety is a boutique surety broker specializing in serving large publicly and privately held companies. We are the largest independent surety-only broker in the world and are committed to providing bespoke surety solutions.

As a Surety Analyst on our Bond Operations team, you will support clients, surety companies, Account Managers, and Producers by processing surety bonds and delivering best-in-class customer service. This dynamic, fast-paced team has a strong culture and a shared commitment to doing what is right for our clients, partners, and employees.

Level Of Role And Compensation Based On Experience.

Position can be located in Philadelphia or Wayne, PA, or in Greenwood Village, CO.

Key Responsibilities

May include but is not limited to:

• Process and manage clients' surety bond needs by reviewing bid specs/contracts, facilitating information exchange between clients and underwriters, securing approvals, and issuing bonds.
• Deliver top-tier customer service by communicating with clients, underwriters, and Producers.
• Handle all administrative aspects of bond issuance, modifications, renewals, cancellations, invoicing, and database management.
• Review incoming bond applications for completeness and accuracy and enter data into processing systems.
• Organize and maintain electronic bond documents.
• Serve as liaison for updates and inquiries; coordinate with underwriters to address any issues.
• Process endorsements and renewals; document changes accurately and inform relevant parties.
• Ensure compliance with company policies and industry regulations.
• Conduct quality checks to resolve discrepancies in documentation.
• Set and achieve work goals; ensure thorough and accurate task completion.
• Support accounting with billing issue resolution.
• Maintain expertise in surety terms and procedures; may train and mentor junior analysts.
• May independently manage select client programs.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 3+ years of related insurance experience and/or training, with a strong preference for surety experience in a support capacity.
• Strong customer service skills, with the ability to communicate clearly and handle issues professionally.
• Strong attention to detail, problem-solving and decision-making abilities, and thorough follow-through.
• Energetic self-starter able to prioritize, multi-task, work independently, and handle multiple responsibilities.
• Excellent organizational and file-documentation skills, with a collaborative approach.
• Proficiency with Microsoft Office and willingness to learn proprietary systems.