Boiler Service Technician II

Watts Water; Centennial (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Watts Water in Centennial, CO seeks a Boiler Service Technician II to perform installation, startup, maintenance and repair of commercial boiler systems. You will work with customers, contractors, and internal teams to ensure safe, reliable operation and accurate service documentation.

The role offers growth opportunities through ongoing training, travel up to 10-15%, and a collaborative environment that values safety and integrity.

Qualifications

• High School Diploma or GED required.
• Associate degree or HVAC certification preferred.
• 2+ years of HVAC/mechanical maintenance or boiler service experience preferred.
• Valid driver's license with acceptable driving record.

Responsibilities

• Perform startup, maintenance, troubleshooting, and repair of commercial boilers and related equipment.
• Support installation verification and commissioning of new boiler systems.
• Complete service reports and documentation accurately and timely.
• Provide basic operator training and product demonstrations after startup.
• Maintain tools and company vehicles in safe, professional condition.
• Follow safety procedures and PPE requirements at customer sites.

Skills

Troubleshooting

Customer service

Independent work

Safety awareness

Education

Associate Degree in HVAC, Mechanical Technology, Industrial Maintenance, Electrical Technology, or related field

High School Diploma or GED

Tools

Electronic service reports

Job description

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

Scope of Position

The Boiler Service Technician II performs installation, startup, maintenance, troubleshooting, and repair of commercial hydronic and steam boiler systems while developing advanced technical expertise in boiler equipment, controls, and combustion systems. Working with moderate supervision, this role partners with customers, contractors, senior technicians, and internal teams to deliver safe, reliable, and high-quality field service support. The position is responsible for maintaining strong customer relationships, ensuring service documentation accuracy, and supporting successful equipment operation and performance. This position has no direct reports. This position reports to VP, Aftermarket Sales & Support. This role is onsite and is based in Centennial, Colorado.

Primary Job Duties and Responsibilities

• Perform equipment startups, inspections, maintenance, and repair activities.
• Support installation verification and equipment commissioning activities on newly installed boiler systems.
• Perform preventive maintenance on commercial boilers, burners, pumps, and related equipment.
• Troubleshoot mechanical, electrical, and control system issues.
• Complete service reports, maintenance records, and startup documentation accurately and timely.
• Provides basic operator training and product demonstrations following equipment startup.
• Maintain tools, service equipment, and company vehicles in a safe and professional manner.
• Follow all company safety procedures and utilize required PPE while working at customer sites.
• Participate in technical training programs to develop product and industry knowledge.
• Perform other duties and special projects as assigned.
• Assume responsibility for other projects and duties as assigned by VP, Aftermarket Sales & Support or Company management.
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)

Travel Requirements

Travel to customer locations as needed. Approximately 10-15%

Required Qualifications

• High School Diploma or GED required.
• Associate Degree in HVAC, Mechanical Technology, Industrial Maintenance, Electrical Technology, or related field preferred.
• HVAC technical school certification, trade school completion, or military mechanical training preferred or 2+ years of related HVAC, mechanical, industrial maintenance, or boiler service experience preferred.
• 2+ years of experience in HVAC, mechanical maintenance, industrial maintenance, plumbing, electrical systems, boiler service, or a related field preferred.
• Valid driver's license with acceptable driving record.
• Ability to work in mechanical equipment rooms, rooftops, and industrial environments.
• Ability to understand technical products and applications
• Basic computer skills and ability to complete electronic service reports.
• Ability to learn technical troubleshooting and customer service skills.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

Preferred Qualifications

• Internship, co-op, trade school lab experience, or part-time work in HVAC, mechanical, electrical, plumbing, or industrial maintenance environments.
• Working knowledge of mechanical and electrical systems.
• Ability to read simple wiring diagrams, mechanical drawings, and equipment manuals.
• Strong problem-solving aptitude and eagerness to learn.
• Strong communication and customer service skills.
• Ability to work independently after training while maintaining a team-oriented approach.
• Strong attention to detail and commitment to safety.

General Applicable Company Competencies

Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focu