Body Shop Operations Leader

Ferman Automotive Group; Tarpon Springs (FL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Ferman Automotive Group in Tarpon Springs, FL seeks a Body Shop Manager to direct the collision repair department. You will manage workflow, supervise estimators, technicians, and support staff, and ensure repairs meet manufacturer, insurance, and dealership standards while delivering top guest satisfaction.

You will monitor quality, cycle times, and costs; review estimates and invoices; coordinate with insurers and vendors; and drive safety, training, and performance improvements.

Qualifications

• Minimum 3–5 years in body shop/collision repair supervision or management.
• Experience with estimating and insurance claim processes preferred.
• Strong leadership and communication skills with a focus on guest satisfaction.

Responsibilities

• Oversee daily body shop operations, workflow, and repair production.
• Supervise estimators, technicians, painters, and support staff.
• Monitor quality, cycles, productivity, and guest satisfaction.
• Review estimates, supplements, RO, and invoices for accuracy.
• Coordinate with insurers, vendors, and parts departments for timely repairs.
• Ensure compliance with manufacturer requirements, OSHA standards, and dealership policies.
• Address guest questions and escalate service issues professionally.
• Assist with hiring, training, coaching, and performance reviews of staff.
• Track financial performance, expenses, and profitability; maintain safety standards.
• Maintain equipment and facilities, enforce safety policies, and implement process improvements.

Skills

Leadership

Organizational skills

Problem solving

Communication

Guest service

Multi-tasking

Safety compliance

Estimating procedures

Education

High school diploma or GED

Collision repair training

I-CAR/ASE certifications

Tools

Estimating software

DMS (Dealership Management System)

Microsoft Office

Job description

Description

Position Summary

The Body Shop Manager is responsible for overseeing the daily operations of the dealership’s collision repair department, including repair scheduling, staff supervision, guest service, quality control, and financial performance. This position ensures all repairs are completed efficiently, safely, and in accordance with manufacturer, insurance, and dealership standards. The ideal candidate is a motivated leader with strong collision repair knowledge, operational management skills, and a commitment to guest satisfaction.

Essential Duties and Responsibilities

• Manage daily operations of the body shop, including workflow, scheduling, and repair production.
• Supervise body shop staff, including estimators, technicians, painters, and support personnel.
• Monitor repair quality, cycle times, productivity, and guest satisfaction.
• Review estimates, supplements, repair orders, and invoices for accuracy and completeness.
• Coordinate with insurance companies, vendors, and parts departments to ensure timely repairs.
• Maintain compliance with manufacturer requirements, OSHA regulations, and dealership policies.
• Address guest questions, concerns, and escalated service issues professionally and promptly.
• Assist with hiring, training, coaching, and performance evaluations of body shop employees.
• Monitor departmental financial performance, expenses, and profitability goals.
• Ensure proper maintenance and organization of body shop equipment and facilities.
• Promote and enforce workplace safety standards and procedures.
• Track operational performance metrics and implement process improvements as needed.
• Maintain effective communication with dealership management and other departments.
• Support inventory control and materials management within the body shop.
• Perform additional management duties as assigned.

Requirements

Qualifications

• Strong leadership, organizational, and problem-solving skills.
• Knowledge of collision repair procedures, estimating systems, and insurance claim processes.
• Excellent communication and guest service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong understanding of workplace safety standards and body shop operations.
• Proficiency in estimating software, dealership management systems (DMS), and Microsoft Office Suite.
• Ability to motivate and lead a team effectively.
• Strong attention to detail and operational efficiency.

Education and Experience

• High school diploma or GED required.
• Technical or vocational training in collision repair preferred.
• Minimum of 3–5 years of body shop or collision repair experience required.
• Prior supervisory or management experience preferred.
• I-CAR, ASE, or manufacturer certifications preferred.

Physical Requirements

• Frequent standing, walking, bending, reaching, and movement throughout the body shop.
• Ability to occasionally lift and carry up to 50 pounds.
• Ability to work around vehicles, paint materials, repair equipment, and shop tools.
• Manual dexterity to operate computers, phones, and office equipment.
• Ability to communicate effectively in person, by phone, and electronically.

Work Environment

Fast-paced automotive body shop environment with exposure to noise, vehicle fumes, paint materials, and repair equipment. Frequent interaction with employees, guests, vendors, and insurance representatives is required. Occasional extended hours may be necessary to meet production schedules and guest demands.

Equal Employment Opportunity Statement

The Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for this position. Management reserves the right to modify, add, or remove duties and assign other responsibilities as necessary.